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W
WHMC
March 8, 2023
Question

It's been 2 yrs now trying to get Desktop Premier Non-Profit Edition to accept credit cards, is this yet another software bug?

  • March 8, 2023
  • 1 reply
  • 0 views

Back in Feb. 2021 worked with Zachary in the sales dept. to have our desktop QB Premier Non-Profit edition have the capability to accept credit card payments via QB invoices to clients. Submitted social security #, personal info and completed a soft credit check, was mailed the magstripe reader and followed Intuit Community articles to troubleshoot & still not able to get "Accept CC" to work, when I select the icon it does nothing. Attempted to email and call Zachary or anyone in sales from March 2021-April 2021, never any response.  Several calls to Intuit support through October 2022 and always got mysteriously disconnected. Are any other users having this issue? Is it another software bug where QB customers are given the illusion that we have an option to use something but it never works?

1 reply

MaryLandT
MaryLandT
March 8, 2023

I'll make sure you're able to accept credit card payments from customers, WHMC.

 

I appreciate the details you've shared about what happens when you contact our Live Support and for being unable to process credit card payments for customers. 

 

Let me share some insights to help you get the Accept CC function to work. First, let's try again performing some troubleshooting steps to make the reader work again using the information shared below.

 

  • Ensure you're using a supported device
  • Remove your device’s case, firmly plug in the reader, and swipe again.
  • Wipe the metal connector with a cloth. Residue can collect and prevent the reader from making a proper connection.
  • Plug the reader firmly into the headset jack until you hear it click.
  • With the card’s magnetic stripe facing the thick part of the reader, swipe the card through in a level, fluid motion.
  • Try using the reader outside of QuickBooks and check if it'll work since it keeps disconnecting.

 

You'll also want to make sure the reader is compatible with QuickBooks Desktop. Check out this article to see the requirements: QuickBooks Payments card reader features and compatibility.

 

Second, you can take payments for the Non-Profit edition. To do so, use this article as guidance for accepting credit cards: Process a credit card donation in QuickBooks Desktop.

 

Lastly, if you're still having the same issue, I recommend getting back in touch with your QuickBooks Payments Live Support Team. They can pull up your previous cases, then provide additional steps when necessary based on your conversations.

 

Get back to me on how this goes by commenting below. I'm always around to help you.

W
WHMCAuthor
March 10, 2023

Thank you for your response. We do not use the card reader/mag reader, we want to be able to email our clients their invoices and allow them to have the option to pay from the invoice with their credit card or ACH. The problem appears to be that the "Accept Credit Card" icon in the Customer/Donor section on my QuickBooks home page is not activated, when I select it, nothing happens.

Candice C
Candice C
March 10, 2023

Good evening, @WHMC. 

 

Thanks for reaching back on this thread. 

 

Let's first have you ensure that your QuickBooks Desktop is updated to the latest release. Here's how: 

 

  1. Go to Help and choose Update QuickBooks Desktop.
  2. Select Update Now, then tap Get Updates.
  3. When the update finishes, close and reopen QuickBooks.
  4. When asked to install the update, hit Yes.
  5. When the install finishes, follow the on-screen instructions.

 

If the button doesn't work after trying these steps, I recommend contacting Payments Support for further assistance. 

 

Keep us updated on how it goes. It's my priority that you're able to get this feature working in your account. Have a splendid day! 

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