It says my account is on hold and I haven’t even received my card yet. Any help?

Hi there, jeanikaallen21-i.

This isn't the kind of experience I want you to have when using the product. To ensure I can provide a timely solution to your concern, I'll have to gather some information.

May I know what specific account is on hold? Did you receive any errors or messages? This way, I can check if we have a reported issue similar to yours.

I appreciate any details you can share. I'm looking forward to working with you again. Have a good one.