Question

Item Receipt Open Purchase Orders Exist but Empty Box (No PO to select)

16 replies
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I have QB enterprise platinum with advanced inventory and have the latest version 22 installed. I deleted an item receipt and need to re-receive. I select Receive items, Enter Vendor, Message: Open purchase orders and/or bills exist for this vendor. Do you want to receive against one or more of them? I select yes and the dialogue box opens with "Unreceived items from the selected Purchase Orders and Bills will be added to the Item Receipt" (where normally there is a list of open PO's to select one) but it is empty, nothing to select. I have verified that the PO still shows nothing received and is still an open PO. I have performed a "rebuild" and "verify data" and this did not help. This happens somewhat frequently where the inventory received and/or billed will not show on a PO and you cannot correct the issue. Sometimes I have had to delete everything and re-receive items and re-bill, etc. I do not want to re-do everything because the invoice has been paid and reconciled. I am wondering if my only option is to do an inventory adjustment showing the item received or just do an item receipt not connected to the PO and then close the PO?

QuickBooks Enterprise Suite

J

JonpriL

I'm here to help share how you can receive your inventory items, @stheobald.

Let me start by saying thank you for sharing how you tried running the QuickBooks Utility tool to resolve this one. You don't need an adjustment or a new item receipt not related to the existing purchase order.

Instead, let me show you how to receive your inventory items from the existing purchase orders created:

Go to Vendors.
Select Vendor Center.
Find and open the vendor profile you remember.
Choose one or any of the existing purchase orders in question.
Click the Create Item Receipts.
Review and confirm the date on the item receipt.
A window saying Open POs Exist and you'll want to select Yes.
Select the purchase order again.
Change the quantity or amount if needed.
Click Save & Close.

I'm adding this article with the topics you can use while recording the common vendor transactions: The Vendor Transaction Workflows in QuickBooks Desktop.

It'll always be my pleasure to help if you've got additional questions about QuickBooks inventory tracking. Use the Reply option below and surely I'll be here ready to assist you. Take care and stay safe!

stheobaldAuthor

Thank you but not a solution. As I mentioned in my post the box is empty, nothing to select.

L

LollyNino_C

Hello there, @stheobald.

I appreciate you getting back to us. Let me share some insights about Purchase Order is empty.

Sometimes it happens when the Purchase Order has already been copied to a bill. It would be easier to recreate the item receipt manually and close the Purchase Order.

Here are a couple of resources about working with reports which may in handy moving forward:

Additionally, you can check out this article with the topics you can use while recording the common vendor transactions: The Vendor Transaction Workflows in QuickBooks Desktop.

If there's anything else that I can help you with, please let me know in the comments. Stay safe!

H

Heidi21

I am having the exact same issue. This is after getting my file unscrambled for other issues and having it sent back. Where this was not one of the issues, it is now. If you have found a solution, I would love to know what it is. I agree that none of the answers that were given below are the issue. It is a QB programming glitch.

P

PF69

We also have this issue after an item receipt has been deleted. Go to the PO, select Mark as Closed, then immediately click Mark as Open, Save and close. You can then find the PO available in the Open PO box.

S

Sidus420698

Thanks for sharing this. They need to get this fixed.

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