Solved
Journal entries are not showing up to apply credit to an invoice.
I was following the instructions on the support page listed below but I have no credit section. Is that a special setting that I need to enable?
I'll be more than happy to assist you with your credit section issue, @AndreaMK.
The reason why the journal entry is not showing is that it was created wrong. The Accounts Receivable should have the credits, and the debits could be any account you want to apply (it can be a sales account).
There's a setting to enable the automatic application of credits. I can show you how to turn it on.
Here's how:
- Go to the Gear icon.
- Select Accounts and Settings.
- Click Advanced.
- Under Automation, select the Pencil icon.
- Turn on the Automatically Apply credits.
- Click Save.
Moreover, let me share these articles that you can check to help you manage your transactions in the future:
- Reverse or delete a journal entry in QuickBooks Online
- Void or delete transactions in QuickBooks Online
- Print a journal entry report in QuickBooks Online
Keep me posted if you still have questions about your journal entry and credits. Have a great day ahead, and take care.