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Best answer by JoanaC

I'll be more than happy to assist you with your credit section issue, @AndreaMK. 

 

The reason why the journal entry is not showing is that it was created wrong. The Accounts Receivable should have the credits, and the debits could be any account you want to apply (it can be a sales account).

 

 There's a setting to enable the automatic application of credits. I can show you how to turn it on.

 

Here's how: 

 

  1. Go to the Gear icon.
  2. Select Accounts and Settings.
  3. Click Advanced. 
  4. Under Automation, select the Pencil icon.
  5. Turn on the Automatically Apply credits. 
  6. Click Save. 

 

Moreover, let me share these articles that you can check to help you manage your transactions in the future: 

 

 

Keep me posted if you still have questions about your journal entry and credits. Have a great day ahead, and take care.

1 reply

J
JoanaCAnswer
April 23, 2024

I'll be more than happy to assist you with your credit section issue, @AndreaMK. 

 

The reason why the journal entry is not showing is that it was created wrong. The Accounts Receivable should have the credits, and the debits could be any account you want to apply (it can be a sales account).

 

 There's a setting to enable the automatic application of credits. I can show you how to turn it on.

 

Here's how: 

 

  1. Go to the Gear icon.
  2. Select Accounts and Settings.
  3. Click Advanced. 
  4. Under Automation, select the Pencil icon.
  5. Turn on the Automatically Apply credits. 
  6. Click Save. 

 

Moreover, let me share these articles that you can check to help you manage your transactions in the future: 

 

 

Keep me posted if you still have questions about your journal entry and credits. Have a great day ahead, and take care.

A
AndreaMKAuthor
April 24, 2024

Thank you for the information, the accounts receivable was under debits. These journal entries are generated from a donor tracking software that has quickbooks integration so I will need to check with their support team on whether the way these are imported can be changed.

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