LOCKING MY ACCOUNT AND HOLDING PAYMENTS FOR DAYS? IS THIS WHO THIS COMPANY IS?

I just switched over to Quickbooks I was using paypal for my payment processing we generally are processing 35-50 k per month, and I was tired of the constant paypal locking down the account for a day or so but none the less, it gets frustrating. So I heard good things about Quickbooks, so I decided since quickbooks has the accounting system behind it, that we should give it a shot. Just so I could test out the workflow the first transaction i did was processed on my card. I input that it was mine and everything else, and they stopped the payment of 5 whole dollars and have been harassing me with request after request after request for more information, first it was " we need the invoice for this transaction" i told them "Its my card I can make an invoice but i'd be happy to send you a copy of the bank account statement or the card itself" that wasn't enough, then (mind you this entire time they have not allowed funding to happen at all) so were on day four, and everyday there is a new request for information, i've spent a good hour on just trrying to provide these guys with the "proof" they need to fund a five dollar transaction placed on MY DEBIT CARD. I sent them a copy of my drivers license as they requested, then suddenly as if what i have submitted already wasnt enough, they lie and say that the last request didn't include all the details they ask for so they request "the same thing they asked for last time" "AGAIN" they state. But this time they're asking for a copy of my drivers license and a photo of me holding it so they can see my id and me. THEY NEVER ASKED FOR THAT LAST TIME! I'm appauled that they've stopped funding on my account for five days tomorrow over a 5 dollar transaction that i've submitted evidence for day after day. WHY CANT THIS ALL HAPPEN AT ONCE:? Is this how the relationship with this company is going to be? Because this is beyond ridiculous.