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Racing Adam
October 17, 2024
Question

“Looking for a way to pay? We can let Company LLC know you’re not sure how.” with clickable buttons of "Yes, let them know" or "No thanks"

  • October 17, 2024
  • 2 replies
  • 0 views

Dear QuickBooks Support,

 

I wanted to provide some feedback regarding the messaging displayed to clients when they view their invoices—specifically, the message prominently centered on the page that reads: “Looking for a way to pay? We can let Company LLC know you’re not sure how.” with clickable buttons of "Yes, let them know" or "No thanks"

 

As a business owner, I find this phrasing to be off-putting and undermining to the professional relationship we maintain with our clients. It suggests that our billing processes might be unclear or difficult to navigate and all to promote payments with QBO.  

 

I would greatly appreciate it if you could provide an option to either turn off this message or modify it to better suit our communication style. This would allow us to maintain a professional and tailored approach to our client interactions.

 

Yes I can switch to PDF attached invoices and have, but have no visibility on whether the invoice is viewed or not.

 

Thank you for your time and consideration, and I hope this feedback can help enhance the user experience for all QuickBooks users.

    2 replies

    JenoP
    JenoP
    October 17, 2024

    Thank you for your valuable feedback regarding the invoice messaging system, Racing Adam. We genuinely appreciate you taking the time to bring this to our attention.

     

    I'd like to inform you that we take all feedback issues seriously, including yours. While the option to edit the message is currently unavailable, I'd like to share the steps on how you can share your feedback directly to our product engineers. Here's how:

     

    1. Log in to your QBO account.
    2. Go to the Gear icon and select Feedback.
    3. Type in your suggestion or feedback about how the message is being phrased.
    4. Click Next to submit.

     

    Your suggestion will be sent to our engineering team, who regularly reviews user feedback to prioritize new features and improvements. This process helps shape future updates to QuickBooks, ensuring we're meeting the evolving needs of our users.


    We truly value your input and commitment to helping us enhance QuickBooks. Your experience and insights are invaluable as we continue to evolve our product. If you have any other suggestions or concerns, please don't hesitate to reach out. We're here to listen and improve based on your needs.

    FishingForAnswers
    FishingForAnswers
    October 18, 2024

    @JenoP  It's kind of funny how, in spite of the support staff here writing full-on essays about how valuable customer feedback is, and how seriously the feedback is taken, it never quite extends to the support staff actually sending on said feedback.

     

    Instead, the essays end up being a drawn-out version of 'Hey! Nice to hear from you. Go talk to someone else about this. I am a preprogrammed answering machine, beep-boop.'

      P
      PBJ10
      October 24, 2024

      @Racing Adamwhere would your customers be seeing this message? Is it in the email body? Or somewhere on the payment link? This is not a message we would want attached to our emailed invoices either, but we do not see where it would be displayed. 

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