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Amycao
August 5, 2022
Question

make a refund to client

  • August 5, 2022
  • 1 reply
  • 0 views

Hi,there
I've received advance payment $1000 from client ,after set-off some invoices that the client needs to pay us , the open balance from the client board  is【 -$100 】,and  now We've made the  $100 transction  to client.
At  QB ,when I have used 【refund receipt】to record the refunded  $100 , the open balance shows [-$200] .
what did I do wrong? 

Best,

1 reply

R
Rea_M
August 5, 2022

Hello there, @Amycao.

 

Let me help you go over and review your refund (Refund Receipt) transaction so you can make sure it's recorded accordingly. This way, you're able to correct your client's open balance amount and keep your income and sales data accurate in QuickBooks Online (QBO).

 

Based on your description of the issue above, I can tell that you're on the right track in making a refund to your client. After recording the said transaction using the Refund Receipt feature, their open balance should be showing a $0.00 amount.

 

With that being said, let's go to your client's profile and review their refund transaction to check its details. To do this, here's how:

 

  1. Go to the Sales menu.
  2. Select the Customers tab.
  3. Find and select your client on the list to open their profile.
  4. Go to the Transaction List tab.
  5. Find and select the Refund transaction to open its details.
  6. Correct it if necessary, and then click Save and close.

 

Once the refund amount is correct but still shows inaccurate open balance info, I'd recommend deleting and then recreating your client's refund transaction. This way, you can rectify your client's data in QBO.

 

For the complete guide on how you can refund a client in QBO, please see this article: Record a customer refund in QuickBooks Online.

 

When you're done, I encourage you to pull up the Transaction List by Customer report. This is to monitor your customer transactions (income and expense) and ensure their balances are correct. To do this, go to the Reports menu's Standard tab and scroll down to the Sales and customers section.

 

Once you're all set, you may also want to check out one of our Help pages as your reference to guide you in managing your company's income and customers using QBO: Sales and customers help for QuickBooks Online. It includes topics about refunds and credits, payments, and payments management, to name a few.

 

Please keep me posted on how it goes in the comments below. If you have other concerns about processing refunds and managing customer transactions in QBO, I'll gladly help. Take care, and I wish you continued success, @Amycao.

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