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Alphaglass432
June 28, 2024
Question

Manual payments not going through-- voided due to Intuit risk check

  • June 28, 2024
  • 1 reply
  • 0 views

Every time I try to take payment over the phone with a customer, the payment does not go through. I check my transaction history and it shows approved -- voided by intuit risk check. This has happened several times when I enter the card number manually and process the card. 

Not every customer wants to pay through email / text.  

1 reply

Clark_B
Clark_B
June 28, 2024

Thank you,@Alphaglass432, for bringing this to our attention.

 

Let me help and provide information for you to resolve the payments that are not going through in QuickBooks Online (QBO).

 

To begin with, I suggest contacting your financial institution or bank to approve the transaction or enable the processing of payments with Intuit. However, if it's already approved and it's still not working, I suggest contacting our support team again to further check and investigate what's causing this problem and guide you on a possible fix.

 

Here's how you can reach them:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

For future reference, you can check this article: Contact Payment Support

 

For future reference, you can check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments.

 

If you have any concerns about the payments not going through, please tag me in the comment section, @Alphaglass432. I'll assist you in any way possible.

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