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BobA-
February 11, 2022
Question

Matching Credit Card Payments to Invoices.

  • February 11, 2022
  • 1 reply
  • 0 views

Our network was compromised with an encryption virus and we lost 6 weeks of QB data.  We accept CC's through QB Merchant center and there are CC deposits from the lost time period that in the merchant service deposits show as "Add Payment to Record".  If I click add payment I get the following error: "Creating a customer to apply payments has caused an error. If you see this message for more than 24 hours" 

 

I cannot match the CC deposit to the customer invoice. 

 

Any help would be appreciated.

1 reply

L
LollyNino_C
February 12, 2022

Hello there, @BobA-. 

 

I appreciate you for reaching out to us about the error message. Allow me to chime in and share some updates about processing e-payments in QuickBooks. 

 

When you get your monthly bank statement, review the payments in QuickBooks Desktop. Compare what's on your statement with how QuickBooks recorded the bank deposits. Start with the bank deposits QuickBooks already matched and recorded:

  1. Go to the Banking menu and select Record Merchant Service Deposits.
  2. Go to the Recorded tab.
  3. Review the first bank deposit on the list. If you need more details, select the small arrow icon ▼next to the deposit. This shows you each customer payment grouped in the deposit.
  4. Find the matching bank deposit on your bank statement.
  5. If the date and amounts match, check it off of your bank statement. QuickBooks recorded it correctly.
  6. Compare each bank deposit on the list. If any bank deposits in QuickBooks don't match your bank statement, make a note.

 

Additionally, I recommend visiting the following article to learn how to review bank deposits created by QuickBooks Payments.

 

For your reference, you can take a look at this article: Add and match Bank Feed transactions in QuickBooks Desktop. This will provide you with tips on how to review your statements as well as steps on how to switch between banking modes in QuickBooks.

 

Let me know how it goes. You can drop your comment below for follow-up inquiries or other banking concerns in QuickBooks Desktop. I'm just around to help. Have a great rest of your day!

B
BobA-Author
February 12, 2022

Thanks for the reply, but let me explain a little better and I am attaching 3 images in a PDF to help with that. The PDF shows the invoice, the Merchant Service Deposit screen and the error

 

We had a bad encryption virus that encrypted all our files and deleted our backups from Jan 15 back to Nov 30, 2021. The virus ran its payload around 2am on Jan 16, 2022.  We are using the backup from Nov 30,2021.  There were CC transactions made in Dec and the first two weeks of Jan 2022 that appeared in the Merchant Service Deposits screen but not recorded because this is a Nov 30 backup.  There are many transactions that show "Payment Added" and are good, but I have several that are with the status "Add Payment".  When I click the add payment to apply it to the invoice that is in QB I get the error.

 

I'm thinking I'm having this problem because the payment was not received in QB and applied to the invoice due to the backup being from before the CC transaction occurred.  I guess I need to know how to create a receipt of payment for these customers but not add to what needs to be deposited so I can attach the CC payment to that customer invoice.

 

Thanks again.

LieraMarie_A
LieraMarie_A
February 12, 2022

Thank you for sharing additional information, @BobA-.

Currently, we have an ongoing investigation (INV- 66636) about getting the error message when adding payments. Rest assured that our engineers are working diligently to get it resolved.

 

I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
    QBDT HELP.JPG
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

In the mean time, you can enter these payments manually. Follow these steps:

  1. Go to the Customers menu and select Receive Payments.
  2. Select the customer from the Received From dropdown.
  3. In the transactions section, select the checkbox next to the invoice you want to apply the payment to. This should be the invoice you already sent them.
  4. Select the payment method: Cash, Check, or Visa (use Visa for credit cards).
  5. When you’re done, select Save & Close.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

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