Matching refunds

Hi, Beth. I'll lay down a few steps to handle these transactions in QuickBooks Online.

Matching a payment and a refund into a single bank transaction is unavailable since the refund has also been recorded. Instead, make a bank deposit for those payments and exclude the bank transactions. Please follow the steps below to do so.

To record a bank deposit, here's how:

1. Click + New and choose Bank Deposit.
2. Choose the account you want to put the money into from the Account ▼ dropdown.
3. Tick the checkbox for each transaction you want to combine.
4. Ensure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
5. Hit Save and close or Save and new.

Then, follow these steps to exclude the transaction:

1. Go to the Banking menu.
2. Select the For Review tab.
3. Put a checkmark on the transaction you want to exclude.
4. Choose Exclude.
   
   

To learn more about these processes, please review these handy articles:

• Record and make bank deposits in QuickBooks Online
• Exclude a bank transaction you downloaded into QuickBooks Online

If the refund isn't recorded, match them using the Find match, then Resolve. I'll show you how:

1. From the For Review tab, click the transaction to expand.
2. Select the Find other matches.
   
   
    
3. On the Match transaction page, put a checkmark on the payment to match.
4. Hit the Resolve radio button.
5. Fill out the Date, Payee, Category, and Amount.
6. Once done, click Save.
   
   

On top of that, here's an article to help you reconcile your transactions seamlessly: Reconcile an account in QuickBooks Online.

You can tag me in your reply if you need more help managing your bank transactions and accounts in QBO. Its' always my pleasure to back you up. Keep safe, and have a good one!