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Sandor57
November 10, 2022
Question

Melio - still sucks?

  • November 10, 2022
  • 2 replies
  • 0 views

I just got onto QBO and set up multiple ACHs through Melio, but none of them went through. When I contacted QBO support, they directed me to the Melio customer service info in the app. I called their support line and it was just a message saying please send an email. 

 

I emailed them two days ago and was told I would have a response within 24 hours...nothing.

 

I followed up again letting them know I really needed someone to reach back out to me. 

 

I also followed up with QBO and they gave me a different customer support number that no longer works. 

 

Melio completely sucks and I hope QBO removes it from their app service. They definitely shouldn't tout free scheduled ACH payments in their product if they 3rd party can't deliver. 

2 replies

Jen_D
Jen_D
November 10, 2022

Thanks for reaching out to us about your concern with Melio, @Sandor57.

 

Being able to get the support for the service you're subscribed to is what we wanted for you. However, Melio is a third-party service from QuickBooks and their support line is different from us.

 

The only information we can give to get their support is through this Melio support page: Get Melio App. You'll want to log multiple support requests so can cater your request.

 

Another option I would also recommend is finding a different app from our app website to process ACH. We have lots of tools you can choose from from our site: https://quickbooks.intuit.com/app/apps/home

 

Here at Intuit, we aim to understand better our customer's business needs within the software. This is why we welcome product suggestions to help improve our products and services. Changes in the program are released based on several factors, so we're unable to provide the turnaround time on when new features are released in QuickBooks. This info is controlled and handled mainly by the Developers Team. 

 

You can share your suggestion within the program by following these steps in a web browser:

 

  1. Click the Gear icon and choose Feedback.
  2. Enter your suggestion for our engineers on the Feedback box.
  3. Once done, press Next to send it.

 

To be updated with the recent and upcoming changes for QuickBooks products, please visit these sites:

 

 

Please come back here if you need further help from us. I'll be right here to help you out with integrating applications in the program.

Fiat Lux - ASIA
Fiat Lux - ASIA
November 11, 2022

@Sandor57 

Sign up for a separate Melio account for free and integrate it with your QBO. Do you still encounter the same issue?

https://melio.grsm.io/quickbooks

 

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