merchant ach payments

I'd be happy to help you edit the payment to the correct customers, Plus2. 

I'd love to pull up your Merchant Service account and trace the payment so that I can change it to the right customer. However, I won't be able to do that without asking your account details. Since the Community is a public forum, I don't want your details displayed here for security purposes.

If you want to change the name, you can go to your Merchant Service Center. To proceed, follow the steps below to change your deposit payments:

1. Sign in to Merchant Service Center.
2. Go to the Account menu, then select Account Profile.
3. In the Deposit Account Information section, click Edit.
4. Fill out the New bank account section
5. In the Routing Number field, enter your bank's routing number.
6. In the Account Number field, enter the number of the account you want to change to. Enter it again in the Confirm Account Number field.
7. Make sure the name in the Account Holder/Doing Business As field matches the bank account owner's name exactly.
8. Select an option from the Reason for this account change dropdown.
9. When you're ready, select Submit.

Here's an article you can read for more details: Change the account QuickBooks deposits payments into.

I would also recommend reaching out our Payments Support Team if the issue persists even if the names are the same. They'll be able to double-check on the customer's payment and give you the details. 

The Merchant Service direct chat link is found here: Contact Payments Support.

You can also check out these articles for additional reference:

• Automatically Record QuickBooks Payments Bank Deposits.
• Recording QuickBooks Payments Bank Deposits FAQs.

Don't hesitate to add a comment below if you have any other concerns about changing the customer's name information. I'll be right here to help you!