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nacamera
November 5, 2024
Question

Merchant Services Issue Mac Desktop

  • November 5, 2024
  • 1 reply
  • 0 views

Hi all,

I have spoke with Intuit tech support about this, and was told there's "nothing they can do". It's a bit of a convoluted story. I had a client pay an invoice via ACH with a payment link sent in an email. Payment went through and I recorded it in the "Record Merchant Service Deposits" window in my QB for Mac Desktop 2024. A day later my clients bank suddenly rejected the payment, and I was hit with a $10 service charge. It gets a bit fuzzy here (it's been 2-3 weeks) but I deleted the payment in QB. The client then offered to pay the service fee, so I created a new invoice. This was paid, and all is well---except I now have a "ghost" deposit in my Record Merchant Service Deposits window. The invoice number is listed as MISSING (in red) and it's a link that just sends me to a blank invoice template. How do I get rid of this little annoyance?

1 reply

JoesemM
JoesemM
November 5, 2024

You can manually delete the deposit, Nacamera. I'm here to guide you through the process.

 

Let’s take a look at your deposit history and go through the steps together to manually delete it. Here’s what you need to do:

 

  1. In the Record Merchant Service Deposits window, press Ctrl+U to pull up the History.
  2. Press Command+B to delete the deposit.
  3. Repeat these steps for any other deposits you need to delete.

 

Also, I'll be sharing this link that will guide you in recording your payments automatically: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

 

Additionally, I'll provide these articles that will guide you in reconciling your accounts to match your bank and generating reports for an overview of your business in QuickBooks:

 

 

If you have questions about deleting your bank deposit or need help with QuickBooks, please reach out to me. I'm here to assist you.

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