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hdrogers
November 21, 2022
Question

Missing Deposit

  • November 21, 2022
  • 1 reply
  • 0 views

We had vendor make a large deposit via Quickbooks on 11/4/2022. Quickbooks took their fees but the deposit never entered our account. QB says our bank rejected the deposit but the funds never attempted to be deposited in our account. It has been over two week, we are not able to pay our staff and have spent over 10 hours on hold with qb to be told it will be deposited soon.

 

Can someone please help us get this figured out? It is devastating and so frustrating to not be able to pay people during the holidays. 

1 reply

M
MirriamM
November 22, 2022

Hi there, @hdrogers.

 

Thank you for bringing your concerns to the Community. We'll be with you along the way to make sure that this gets resolved as soon as possible.

 

After a review of your account, we can see that you're in touch with our Office of the President. That's great news. They will be able to walk through everything needed to get your accounts in order.

 

I can also see that the Payments team may have sent a request via email for additional information. Please take a look, as that will definitely help expedite things.

 

Let us know how things are looking today!

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