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Pro1
January 22, 2025
Question

Multiple "Money on the Way" emails

  • January 22, 2025
  • 1 reply
  • 0 views

I have been getting multiple copies of the daily "Money on the Way" emails.  Some days I get up to 20+ copies of the same email, all the same details.

 

Anyone have this same issue, or how do I fix?

    1 reply

    Tori B
    Tori B
    January 22, 2025

    Good morning, @Pro1.

     

    Thanks for taking the time to reach out to the QuickBooks Community for support. I hope you're having a great day so far. 

     

    Since this is a public forum and we don't have visibility in pulling up account information, I recommend contacting our Merchant Services Support Team. They have the tools to pull up your account in a secure environment and determine why you receive multiple copies of the Money on the Way emails. 

     

    To reach them, click the Chat with Us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

     

    Please don't hesitate to let me know if there is anything else I can assist you with. Take care and have a good one! 

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