Skip to main content
B
BethChapman3
December 13, 2022
Question

My Customer charges a processing fee

  • December 13, 2022
  • 1 reply
  • 0 views

My main customer uses a third party company to process all of their invoices. This company charges a 1% processing fee on each transaction to process the payment in a timely manner. We agreed to this charge, but I am not sure how to record it in my books. 

 

Example:  I send the customer a bill for $36,789. They will pay $36421.11 and the invoice will be considered paid in full. When I record how much money we were paid, obviously we are short the $367.89 and it appears on quickbooks as amount still owing. How do show that it is paid in full but we are "technically" short that money as a service fee cost

 

1 reply

Adrian_A
Adrian_A
December 13, 2022

Hi there, BethChapman3.

 

You can create a negative bank deposit to record the service fee. Let me walk you through the steps. Just a heads up, you'll have to calculate the service fee manually.

 

Here's how:

 

  1. From the + New button, select Receive payment.
  2. Enter all the information.
  3. Tick the invoice you would like the payment to be applied to.
  4. Select undeposited funds as the account.
  5. Hit Save and close.
  6. Go to the + New button again.
  7. Select Bank deposit.
  8. Select the payment you entered earlier.
  9. On the Add funds to this deposit section, enter the amount of the service fee.
  10. From the ACCOUNT field, select an expense account.
  11. Click Save and close.

 

To see the complete list of workflows and other customer-related You may want to explore this article: View sales transactions. We can get additional information on how to manage the sales transaction within QuickBooks Online.

 

Please let me know if you need further assistance in handling customer payments. We'll be here to guide you through the process

Terms & ConditionsAccessibility statement