My customer paid me by ACH on April 24. I still have not received my deposit. Why do they keep my money so long?

QuickBooks will deposit your first payment longer while we set up your merchant account, Shane. Let me provide you with more details below.

After setting up your merchant account, credit card payments will typically be deposited within two business days, depending on your bank. Additionally, if there is a payment issue, QuickBooks will notify you via email.

You can also verify the payment status by checking your merchant account in QuickBooks to confirm that the funds have been deposited.

Additionally, you might want to check the deposit speed for your product in QuickBooks Online (QBO).

Here's how:

1. Go to the Gear icon and select Account and settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

If the payment takes longer than five business days, please consider contacting our QuickBooks Online Support team. Our team can examine your account and determine the cause of the payment delay.

Furthermore, refer to this article to find out when QuickBooks will deposit customer payments into your bank account.

Propel your financial practices forward with the help of our QuickBooks Live Expert Assisted team. Renowned for their expertise in optimizing financial operations, they deliver custom advice suited to your specific business challenges. Connect with a single click and steer towards a brighter financial outcome.

Additionally, I'm adding this article to help ensure your records align with your bank or credit card statement: Reconcile an account in QBO.

I appreciate you reaching out to us, Shane. It's great interacting with the concerns regarding customer payments. If you still have any challenges, please feel free to reply. We are always here to assist you.

Actually, @shanethomasmasters   What you're not being told is that QB will "hold" you r money so that they can collect interest off of it.  They can and will hold it for days, if not weeks on end.  It's all very dishonest and sketchy.  

I'm convinced that they keep doing it because no one is making them stop.  Not enough people are complaining about it.  I suggest filing complaints to BBB, FTC, your states Attorney General. Everywhere and anywhere you can think of.  If enough complaints get filed, eventually they will have to stop taking their own customers money. 

Good luck.