My deposits are suddenly being held. It says that details to release them are provided via email, but they are not. Reached out, but no success. Next steps?

I know how crucial timely payments are for you as a business owner, culgoaninvestments. Let me share details to explain why payment can be temporarily on hold and steer you toward the right team that can help you.

Payment holds can happen when there are pending details in a merchant's account, transactions, or customers that require clarification before funds are released. This measure is taken to ensure that everything is in order and running smoothly.

In most cases, holds are triggered when any of the following situations occur:

1. The payment processing exceeds the established maximum dollar amount expected on your account
2. When a transaction is processed following multiple unsuccessful authorization attempts.
3. Specific transactions may also require verification of your business type to ensure compliance with the Intuit Acceptable Use Policy.
4. When our systems detect processing patterns that pose a risk to any of the parties involved, be it you, your customer, or Intuit.

You also mentioned that you already contacted our chat support team about this. However, I'd recommend reaching out to the phone support team for QuickBooks Payments since we're unable to view and verify account details in the Community.

Then, provide the case number if you have a record of it so the next representative can review the case notes, take a look at your Payments account, and provide an update on your concern.

Here's how to reach out to them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose Callback.

Let me also share these articles for additional reference when receiving online payments from your customers: 

• Managing and avoiding payment holds
• Common questions about QuickBooks Payments deposits in QuickBooks Online

Please know that you're not alone in this journey. The Community is always available if you have questions or need assistance when receiving customer payments or any other aspect of using QuickBooks Online for your small business.