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jesse.kleinbeck
September 19, 2024
Question

My home page has said "Action required, We were unable to process a payment". It's said this for years despite obviously being paid up to date. How do I make it go away??

  • September 19, 2024
  • 1 reply
  • 0 views
The unable to process a payment warning is constantly present on my home page. Why and how do I make it go away? Obviously it's paid up to date otherwise I wouldn't be able to use it.

1 reply

M
MichaelaS
September 19, 2024

Let me provide information and ways to remove the warning message in QuickBooks Online (QBO), @jesse.kleinbeck.

 

I see that your payments are up to date. The error message you’re encountering is possibly due to a pending payroll tax payment that requires attention or cache issues.

 

To get this addressed, I recommend performing basic troubleshooting steps. Let's start by accessing your QBO account using an incognito/private browser. Your browser's cache and cookies become corrupted, leading to errors or unexpected behaviors. Refer to these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear your main browser's cache to restart. Clearing the cache will effectively reset the program, allowing you to sort issues caused by stored cache and cookies. Another way is to utilize other supported browsers.

 

If the issue continues, please reach out to our Technical Support team to investigate your account, as they have the right tools to remove this error message.

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
  5. Click Ask about something else, then enter a short description of your concern.
  6. Choose between Have us call you or Chat.

 

To help you connect with our support team promptly, please review the available times listed in this article: QuickBooks Online Support. 

 

Additionally, you can also refer to this article for guidance on running your financial report and accessing other reports: Run reports in QuickBooks Online.

 

I'll be right here if you need further help with other tasks in QuickBooks. Stay safe.

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