My recent client payment is being withheld from depositing to our QuickBooks and the reason why is a mystery.

I understand how important it is to receive the payment on time, @wgnrbilling. Worry less. I'm here to provide details on how we can fix this and ensure the funds get deposited into your account.

If your deposit status shows Withheld in the Method column from your merchant account, the payment is on hold and under review. Please check your email for steps to address any issues, which may include providing additional information or documents. Reviews are typically completed within two business days. For more details, read this article: Learn about funds on hold in QuickBooks Payments.

If you haven't received any emails, I suggest contacting our Merchant Support Team. That way, they can securely check your account and provide additional troubleshooting steps to get this fix as soon as possible. Here's a screenshot of how you can get in touch via merchant account from the Support panel:

Additionally, please visit this link for more information about the deposit speed for your product: Find out when QuickBooks Payments deposits customer payments.

Once the funds get deposited in your account, you can read through these articles for future reference about recording merchant service deposits and invoice payments in QuickBooks:
 

• Record invoice payments in QuickBooks Online
• Recording QuickBooks Payments bank deposits FAQs
   

Need further assistance with your deposits in QuickBooks or any other concerns? Please continue the thread with a reply. I'll be happy to provide support.