Question

New QBO Online Bill Pay

Forum|Forum|2 years ago
September 26, 2023
5 replies
0 views

First off I would like to say that Intuit's rollout of the New Online Bill Pay was abysmal. They did not train their support staff or even mention the change because it took me multiple calls and days to even get an a representative to acknowledge the upcoming change. They all kept trying to route me to bill.com.

Secondly, there were known issues with signing up for the new bill pay that the Support staff did not know or made aware of. I spent 2 hours troubleshooting something that was just broken.

Third, they did not provide anywhere near enough information about their product and honestly...it feels like half-baked alpha release.

If you're going to replace your primary integration with Bill.com, at least make sure your replacement is someone comparable. There are so many things wrong with the service but the main issue being I can't pay one (1) vendor for multiple bills, I have make multiple payment for each bill. Even if you have the Premium Tier plan, it is ridiculous you can't aggregate payments and creating more work.

I'm more upset with how Intuit rolled this out and the lack of information available. Worse, it's the Support staff that will or are hearing the customers frustration.

I doubt anything will be fixed in timely manner so I will probably be integrating with Melio or Bill.com. I might as well mention Melio since that seems to be the generic answer on any similar post.

QuickBooks Online

D

duffett

"There are so many things wrong with the service but the main issue being I can't pay one (1) vendor for multiple bills"

Came here looking for this after searching for an hour. This cannot be true is it? Are they really that desperate for the additional $0.50 charges per bill paid? Wow

Fiat Lux - ASIA

@eviscarra

You can signup for a separate Melio account for free to integrate with QBO. To combine payments to the same vendor, you can find "Multiple payments to same vendor" option later. You just need to toggle on "Combine into one".

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As an additional option, you can get $100 as cashback to pay the first bill.

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L

leeseinmt

I've been using Melio for a couple years and really like it.

Unfortunately, last Friday I couldn't connect it to QBO. I called QBO and they said they've severed their relationship with Melio. I called Melio and they told me that there's no longer a 2-way sync. I can manually upload bills to Melio, pay them, and then the info will sync to QBO. But that's 2x the work.

I'm furious. And ready people's comments here on the community, it sounds like Intuit's attempt to make more money is going to burn us and our clients. $0.50 per ACH?!?!?! I didn't know that we can't combine multiple bills on one check. So once again, Intuit ensuring they're gouging us for every penny.

4

4Gal

@leeseinmt

You just need to sign up for a free Melio account to integrate with QBO. Data from Billpay feature powered by Melio will sync over to the new account and you can still use the combined bill payment feature to the same vendor later or pay your vendors for free with ACH.

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You can also get $100 as cashback to pay the first bill.

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A

ALLRIGGS LLC

Even paying the .50 per bill would be ok, Just would like to see the option to pay multiple bills for a single vendor , i receive multiple invoices/bills from 1 vendor in a month, this is a back step from what we had! extra time to schedule payment for every single invoice for 1 vendor!

E

Ethel_A12

Hello there, @ALLRIGGS LLC.

I am aware of the advantages for businesses like yours. I want QuickBooks Online (QBO) to have this feature as much as you do.

But QBO is still unable to access it. However, I strongly urge you to share your thoughts with our software engineers. They carefully examine customer feedback, especially when determining how to improve QuickBooks.

Here's how:

Sign-in to your QuickBooks Online account.
Go to the Gear icon and select Feedback.
Type in your suggestion and click Next.

You may also want to read this article to learn how to run a report in QBO: Run reports in QuickBooks Online.

Let me know if you require further assistance in paying bills online. I'm here to help anytime. Have a good one.

V

vivienacs

'm VERTY FRASTRATED! Have anyone successfully signed up for the New Bill Pay online with QBO. I got an email that Melio payment was stopped on 12/14/2023 and asked me to sign up QBO online BILL PAY. However, it didn't work, and the message was "QB Bill Pay is not available for my business" even after I connected the bank and got confirmation. It has been one month, and the same message still shows when I tried to pay. I chatted with a few representatives and they didn't know what to do and one just "stop" the chat suddenly. Terrible training. I chatted, emailed and went to the QB Online Bill Pay website page and got NO HELP at all! Any advice to get QBO bill pay? Thank you!

G

GlinetteC

I understand the challenges you're experiencing with the new Bill Pay Online, vivienacs.

I can provide additional information when signing up for QB Online Bill Pay.

The new QB Bill Pay in QuickBooks is currently in Beta, which means that access to this feature is not yet available to all accounts. We are progressively granting access to ensure that all users can benefit from this feature without any disruptions to their workflow.

I've also included this article you can browse to help you record and manage your bills: Enter bills and record bill payments in QuickBooks Online.

Keep us posted if have any other concerns or further questions about managing your bills or other transactions in QuickBooks. I'll be sure to lend a hand.

V

vivienacs

Thank you for your reply. But when is my turn to get access to the new BILL PAY. How is the status of " progressively granting access "? It's already interrupted for a month. How much longer do I have to wait to pay vendors online?

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lynn63

I can't get even get signed up for Quickbooks Bill Pay for a client I just, regrettably, migrated from desktop. I got the two micro deposits to our bank account, but when I tried to enter them using the link provided, it says, "Something's not right, please try again." Couple days later I still got the same error.

When I called support, the person "helpfully" walked me through the process of paying a bill by check. I explained I was trying to use QB Bill Pay and he asked what that was. So, onto the next support person who told me that it's only being rolled out very slowly and I don't have access to it yet, even though I completed the online application and submitted it. Then an hour or so later she told me that since we bought our product from TechSoup (we're a very small nonprofit) that I have to get their permission to sign up for bill pay. That just sounds utterly ridiculous, we paid for the subscription ourselves.

The ability to pay contractors and vendors online was the whole reason I migrated this client in the first place! I signed up for contractor payments but it's $15/month when bill pay claims to be $0/month for 5 ACH transactions which is all we need, plus, you have to select the contractors you want to pay. Once a year I have to pay 30 or so contractors and I don't want to print a list of open bills then manually select them on the contractor payment screen. That seems really stupid. I see the suggestions on this thread to try Melio, I guess I'll do that.

I'm an experienced QBO user and still dislike it after many years, but this has been the worst migration ever. I'm ready to throw in the towel. To add insult to injury, the support people always end by offering me free training which is available to Advanced QBO users. They shouldn't bother to upsell someone who can't get the product to work in the first place!

4

4Gal

@lynn63

Ensure your client to click on the "get $100 cashback cashback" button.

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