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L
lianeshine
February 7, 2023
Question

New Vendor name created in customer list in error. As a result, when I paid their bill, its not showing up in the Vendor Summary of Transactions Report, but instead as a negative number on the Customer Summary of Transactions Report.

  • February 7, 2023
  • 1 reply
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I created a new Vendor, but in error, I selected the customer list.  So when I paid the bill its not showing in the Vendor Summary of Transactions Report, but instead as a negative number in the Customer Summary of Transactions Report.  The error occurred in 2022, and I caught it when I was preparing 1099s.  Fortunately a 1099 did get mailed,, but now I need to know how to fix it in QB to show as a Vendor payment, and remove the name from the Customer list, if that's possible.  A fellow coworker with more Accounting experience than me, and is fond of JEs, advised I can only fix it with a correcting JE.  But from what I'm learning a JE doesn't always fix things or should be a last resort.  I need help as I don't want to do the wrong thing and make a mess of it.  Please advise.

1 reply

L
LeizylM
February 7, 2023

Good day, lianeshine. 

 

Allow me to share some information about managing your transaction in QuickBooks Online (QBO). 

 

Yes, I would agree that Journal Entry is the last resort when fixing the accounting issue in your company file. To fix this, you'll have to delete the transaction under the customer profile and recreate it. Otherwise, you can make the customer inactive. 

 

Here's how:

 

  1. Find the transactions you want to delete, and open them one at a time.
  2. At the bottom of the page, click More.
  3. Choose Delete.
  4. Click Yes to confirm the deletion.

 

To make customer inactive, you can follow the steps below: 

 

  1. Go to ​the Sales menu, then the Customers tab.
  2. Select the customer's name to open their profile.
  3. Click the dropdown ▼ next to Edit.
  4. Choose Make inactive. Then confirm by selecting Yes, make inactive.
     

 

You can also read this article for more information: Void or Delete an Invoice or Other Transactions.

 

Please post again here if you have any other concerns about deleting transactions in QuickBooks. I want to ensure you'll be able to do this smoothly. Have a good day ahead. 

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