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October 3, 2023
Question

NO PAYMENT ID IN INVOICE TRANSACTIONS

  • October 3, 2023
  • 1 reply
  • 0 views

Good day!

 

Why does other transactions do not have any Payment ID? Can you confirm if these were really paid and deposited or these did not push through?

1 reply

JaeAnnC
October 3, 2023

It's a great initiative to ask for your customer's payment status, @kimi21. I'll be glad to outline the steps to track them in QuickBooks Online (QBO) and provide information regarding their transaction IDs.

 

When using QuickBooks Payments, the transaction IDs differ depending on the banking institution. In some cases, your bank may not provide a unique identification number for each deposit.

 

Moreover, I would love to assist you in verifying the payment status. However, the Community is a public forum, and we're unable to pull up any account information for privacy purposes. Don't worry. You can confirm the deposited payments within the program. To do that:

 

  1. Sign in to QBO.
  2. Go to Sales and select Deposits.
  3. Choose the transaction to review. You'll see each payment included in the daily deposit and the related processing fees as separate transactions. 

 

For more in-depth information about how long it takes to receive payments, please read this article: Find out when QuickBooks Payments deposits customer payments.

 

Additionally, we've collected references that may help answer your questions concerning QuickBooks Payments: QuickBooks Payments FAQ.

 

We appreciate you raising your concern with us. If you have further issues with QuickBooks Payments, please feel free to reach out to us. We'll ensure to address your queries as soon as possible. Keep safe and have a great rest of the day!

kimi21Author
October 3, 2023

Good day!

 

I tried checking one in our deposits as well as in our bank transactions. Filtered the amount and client's name but it seems that it is not really in there although it is saying as paid in the client's profile. 

 

I remember our client saying she called her bank to confirm the amount she paid so I am not sure why there isn't any payment ID.

 

 

kimi21Author
October 3, 2023

Good day!

 

I also have checked the deposits but unfortunately was unable to find a deposit made on 9/3/23 which indicates that the client paid on that date.