Ongoing Issue with Refund Check Reissuance

Dear QuickBooks Support,

I am writing to formally raise a concern regarding a refund check issued to my former business account. After selling my business, I canceled my QuickBooks Online subscription. Subsequently, I received a refund check made payable to the business. However, by the time the check arrived, my business checking account had already been closed.

I encountered a similar situation with another vendor, who promptly and helpfully reissued a check in my personal name upon request. Unfortunately, my experience with QuickBooks has been markedly different. Despite numerous lengthy calls to customer service — often involving escalations to managers — the issue remains unresolved.

Each time I speak with a manager, I am assured that reissuing the check is a simple matter and that a new check will arrive within 14 days. However, no replacement check has ever been received. In the most recent instance, a manager provided an email contact for follow-up, but my subsequent emails have gone unanswered.

This situation is unacceptable, particularly given the substantial amount of the refund and the fact that I am clearly entitled to these funds — otherwise, the original check would not have been issued. I feel that the continued delays and lack of communication are taking advantage of my situation, and I respectfully request immediate action to resolve this.

Please reissue the refund check in my personal name, or advise of a clear and prompt path to resolution. I appreciate your urgent attention to this matter.

Sincerely,
Ivan Shifflett