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gomuchfaster
November 20, 2024
Question

Open Balance in Payment Network incorrect

  • November 20, 2024
  • 1 reply
  • 0 views

I have a strange situation where the open balance in QuickBooks desktop doesn't match the amount that is being requested online in the payment network. The customer has an invoice with an open balance of $3707.03 but when you check the online balance it's $15,906.71?

 

We applied a few credits to this bill to reduce the balance, but I can't for the life of me figure out why the payment network balance is so far off?

 

Any input would be much appreciated.

1 reply

C
CamelleT
November 20, 2024

I recognize the importance of identifying the cause of the discrepancy between the QuickBooks Desktop (QBDT) balance and the amount requested in the Payment Network, Gomuchfaster. My goal is to help you resolve this imbalance.

 

Since the Community is a public forum, I suggest contacting our Payments Support Team during their support hours since they possess the necessary tools to securely open your account, investigate the discrepancy with your financial data, and help resolve the problem. Here's how to reach them:

 

  1. Open QuickBooks.
  2. Go to Help and select QuickBooks Desktop Help/ Contact Us.
  3. Enter Payments support or any keyword related to your concern in the Search box.
  4. Click Contact Us.
  5. Sign in to your Intuit account. Select Continue and then Continue with my account.
  6. A single-use code will be emailed to you. Enter them and hit Continue.
  7. Choose to Chat with us or Have us call you.

 

Furthermore, I'll provide this resource to assist you in issuing sales receipts if you receive full payment at the time of sale: Create sales receipts.

 

We're always here to help if you have other questions about handling invoices. Feel free to get back to us in this thread by clicking the Reply button.

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