Skip to main content
W
WaterWorks243
August 25, 2022
Question

Paid Bill did not hit a line item

  • August 25, 2022
  • 1 reply
  • 0 views

Hi!

A bill was paid back in may and the Bill Payment is showing under the Vendor's transactions but the actual bill did not hit the line item - there is nothing there and QB shows a negative amount as a balance total.  I can't add a bill now because it will hit cash again - how do I fix this?  I don't know what caused it in the first place since I wasn't hired here until June.  Please help!

 

Also in the screenshot the 5/6 payment is highlighted but it is actually the 5/20 payments that is the problem.

 

1 reply

R
ReymondO
August 25, 2022

Thanks for sharing your concern with us and providing a screenshot, @WaterWorks243. This helps us a lot in visualizing the issue in your company file. 

 

Based on the image, it seems that the bill payment is already unlinked to a bill that was probably deleted. That's why it isn't showing any category or product and services in the line items. 

 

We can run an audit trail and filter its date to check if it was actually deleted. Simply go to Reports and select Account & Taxes, then click Audit Trail. You can filter its dates and customize its display to easily review your past transactions.

 

With regard to handling the unlinked bill payment, I'd recommend reaching out to your accountant. They can provide you with further guidance in dealing with the transaction and ensure your books are accurate. 

 

There are also several reports that you can run to tell where your company stands. These offer critical information about your business and finances.

 

Should you have any follow-up questions or concerns, you can always get back to us anytime. I'd be glad to help you and resolve it right away. Have a great day and take care!

R
ReymondO
August 29, 2022

Hi @WaterWorks243, 

 

Hope you’re doing great. I wanted to see how everything is going about the bill payment concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Terms & ConditionsAccessibility statement