paid with ach instead of printing a check

Did the payment go through as an ACH?  Is it pending in QBs?  If the payments are pending, then yes, VOID them to get them out of QBs.

If you just said to pay them via ACH and QBs just made a Check Register entry, the I'd just go into the Check and pick Delete in the Top Left.  Once the ACH entries are cleared out, then repay them the correct way.

Hi there, @MissyMc.

I've got some tips on what to do when you accidentally processed an ACH bill payment in QuickBooks.

If the payment is still before the processing cutoff time, you can void it. Then, you can recreate the payment accordingly. Our standard processing times per payment:

• ACH to ACH (< $100k): 3 full business days
• ACH to ACH (≥ $100k): 4 full business days
• Debit Card or Credit Card to ACH: 1 full business day
• ACH/Card to Paper Check: 5–7 business days via USPS

Please note: ACH payments must be scheduled before 11:30 a.m. ET to begin processing on the designated date.

On the other hand, if it's past the cutoff time already, you may contact your bank, have them disapprove the payment then void and recreate it within QuickBooks. I'll show how you can void and recreate the payments:

To void:

1. On the paid bill, click on View online payment.
2. Choose to view, edit or cancel your payment. 

• You can cancel or edit your payment anytime before it begins to process on the scheduled date. After the payment has started to process you won't be able to edit or cancel the payment in Bill Pay.

To recreate the payment through checks:

1. Go to the Banking menu, select Write Checks.
2. In the Bank Account dropdown, choose the checking account with the online vendor payment service.
3. Click on the Pay Online checkbox.
4. In the Pay to the Order of dropdown, select the vendor to pay.
5. From the Delivery Date field, fill in the date you want the check to be delivered or processed. 
6. From the $ field, type in the amount of the check.
7. Follow one or more of the optional bullet steps as appropriate:
   1. Select the Transmit Memo checkbox, then enter a note to your payee in the memo field. Note that if you enter a memo, the payment won't be sent electronically. The payment processor will print and mail a check to the payee instead. Important: If the Transmit memo option is grayed out or not available, the extended payments service is not available at this FI.
   2. If you need to edit items displayed from a purchase order: Select the Items tab, then enter the purchased item in the detail area and associate it with the appropriate customer:job.
   3. If you need to enter new items, select the Items tab, then enter the new items in the detail area.
   4. To enter shipping charges, taxes, and other expenses not associated with any one item, select the Expenses tab. Then enter each charge and associate it with its correct expense account in the detail area.
8. Click on Save & Close.

I'm gonna add these helpful articles to check on the detailed steps and to learn more on handling bill payments:

• Use Online Bill Pay in QuickBooks Desktop
• Pay bills online from QuickBooks Desktop

Don't hesitate to keep us updated by leaving a comment below. We're here to assist if you have other concerns handling your bills or QuickBooks. Have a good one and take care!