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T
TCOW
May 19, 2020
Question

Passing Credit Card Processing Fee to Customer on Invoice

  • May 19, 2020
  • 4 replies
  • 0 views

I want to add the credit card processing fee to an invoice without being charged the processing fee for the base amount and the processing fee. I understand that Quickbooks Online doesn't currently offer this capability, but am wondering if it is in development? Or if it will be in the near future? More of our customers are choosing to pay via debit/credit card, and we will be forced to use different accounting software. I don't want to change because I like Quickbooks Online :)

    4 replies

    JasroV
    JasroV
    May 19, 2020

    I hope you're having a great day, @TCOW.

     

    I'm happy QuickBooks Online (QBO) suits your business needs. As of now, we don't have a specific time frame as to when this feature will roll out. I recommend checking our QuickBooks Blog page to learn what's new in QuickBooks Online (QBO).

     

    In the meantime, you'll want to enter another line item in the invoice for the processing fee with a negative amount.

     

    Additionally, here's a great article that you can check for reference. This link can guide you through the steps in personalizing your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    In case you have other questions or queries, you can always get back to me. I'm always here to help you. Keep safe!

    T
    Tornado Tim
    April 3, 2022

    This post is almost 2 yrs old.   I assume QBO has got this resolved.  How do I add this feature so IF  customer pays with CC, their bill aotomayically  goes up 3.5%

    R
    RoseJillB
    April 3, 2022

    Thank you for reaching out to the Community, @Tornado Tim. I’ll share some information about automatically adding credit card fees to an invoice in QuickBooks Online (QBO).

     

    Currently, the option to automatically add the credit card fee to an invoice is unavailable. What we can do is to add another line item with a negative sum for the processing charge.

     

    Rest assured that our product developers are always open to suggestions to improve our products and are able to meet our customers’ business needs.

     

    Thus, I recommend that you send your feedback directly to our product engineers. They will be able to consider this option and assist you with your business demands in this manner.

     

    Here’s how you can submit feedback in QuickBooks Online (QBO):

     

    1. Go to the Gear icon.
    2. Under the Profile column, click on Feedback.
    3. Share your feedback. Then, click Next.

     

    Furthermore, I added this article for your reference about customizing invoices, estimates, and sales receipts in QuickBooks Online.

     

    Feel free to add a comment if you need further assistance with any QuickBooks concerns. Stay safe!

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    May 20, 2020

    @TCOW 

    As another option, ask your customers to utilize MP as the payment service. Stretch their cash flow by creating up to a 45-day float by paying bills via a credit card, even if the vendor doesn’t accept credit cards.
    Vendors get paid with a physical check or with electronic bank transfers.

    https:// melio.grsm.io/quickbooks

     

    Rustler
    Rustler
    May 20, 2020

    @TCOW 

     

    First thing is to check your state laws, there are some states where surcharging for using a CC is illegal.

     

    For those states that are ok with it, there is still a problem. You are required to put a notice on the store, the check out pages, and on the receipt it must specify the surcharge item and amount, that you surcharge for using a CC and how much, the law says a % is not legal. In addition to that, you are not allowed to surcharge when a debit or prepaid card is used at all. So if you are taking payments on line I don't see how you can know whether or not a card is a prepaid or debit card in advance.

     

    You would have to create a service type item called surcharge and include it on the invoice for the customer, that would mean you know in advance they will use a CC, and not a debit or prepaid card

     

    Best option is just raise your prices slightly, or accept that a merchant charge is just a cost of doing business.

      J
      jlp8w
      July 30, 2021

      I agree, this should already be an option.  Frustrating they don't even have it in the near timeline.  I like Quickbooks online, but now with the ridiculously increased rate they charge for ACH transfers, I may start looking elsewhere.  

        Fiat Lux - ASIA
        Fiat Lux - ASIA
        July 31, 2021

        @jlp8w 

        Utilize another payment processor to accept ACH for free and integrate it with your QBO account. You can switch to another accounting app and yet you will still need a 3rd party payment processor to accept ACH for free. 

          J
          jlp8w
          August 4, 2021

          Thank you for your information!  Do you have any suggestions of a trusted, reliable 3rd party ACH processor?

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