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Past Due Stamp

Forum|Forum|8 years ago
May 31, 2018
5 replies
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Just updated to QB 2018. Now when entering invoices, the past due stamp shows immediately. I have followed the suggested steps, my terms are net 90 and the "Past Due" stamp is still showing up...no matter what I do. Resolution steps please and thank you!!!

QuickBooks Desktop

Best answer by ClayJ

Hey there, @djagiella.

I'm here to help you get up and running with your new QuickBooks 2018 edition. I have some steps I'd like you to take to verify everything is set up properly with your terms. Even though you have the 90-day term set, it could be the term itself is not set properly for 90 days, or you might need to Rebuild your data. First I'll have you verify the term. Here's how:

In the upper left-hand corner, select Lists.
Click Customer & Vendor Profile Lists.
Choose Terms List.
Find your Net 90 term, right-click it and select Edit Term.
Make sure the parameters are set (for a Net 90 term, the Standard bubble should be selected and in Net due in should say 90).
Click OK to save your changes.

Pull up an invoice once more. If you're still seeing the past due stamp, I recommend Rebuilding your data. Here's how:

Note: it is highly recommended you perform these steps on the computer hosting the company file.

In the upper left-hand corner, go to File, and then Utilities.
Select Rebuild Data.
QuickBooks will ask to close all windows. Click OK.
The program will inform you it needs to run a backup before it can Rebuild the data. Click OK again.
On the next window, select Options.
Click Browse... to pick where the file should be saved (you can save it on your desktop).
Choose No verification, and click OK to continue.
Pick Use this Location, and then select Next.
Click Next again, and save the file.
Once the backup is finished, the Rebuild will run.

Once the Rebuild is finished, try creating a new invoice to see if the issue is still persisting. If it is, I've attached a helpful article with additional steps to troubleshoot data damage in your file. You can find that here: https://community.intuit.com/articles/1501314-resolve-data-damage-on-your-company-file .

Should you want to work with an agent directly, I've also included a link to the Contact Us page: https://help.quickbooks.intuit.com/en_US/contact . If you have any questions for me, leave a comment below so I can get back to you.

ClayJAnswer

Hey there, @djagiella.

I'm here to help you get up and running with your new QuickBooks 2018 edition. I have some steps I'd like you to take to verify everything is set up properly with your terms. Even though you have the 90-day term set, it could be the term itself is not set properly for 90 days, or you might need to Rebuild your data. First I'll have you verify the term. Here's how:

In the upper left-hand corner, select Lists.
Click Customer & Vendor Profile Lists.
Choose Terms List.
Find your Net 90 term, right-click it and select Edit Term.
Make sure the parameters are set (for a Net 90 term, the Standard bubble should be selected and in Net due in should say 90).
Click OK to save your changes.

Pull up an invoice once more. If you're still seeing the past due stamp, I recommend Rebuilding your data. Here's how:

Note: it is highly recommended you perform these steps on the computer hosting the company file.

In the upper left-hand corner, go to File, and then Utilities.
Select Rebuild Data.
QuickBooks will ask to close all windows. Click OK.
The program will inform you it needs to run a backup before it can Rebuild the data. Click OK again.
On the next window, select Options.
Click Browse... to pick where the file should be saved (you can save it on your desktop).
Choose No verification, and click OK to continue.
Pick Use this Location, and then select Next.
Click Next again, and save the file.
Once the backup is finished, the Rebuild will run.

Once the Rebuild is finished, try creating a new invoice to see if the issue is still persisting. If it is, I've attached a helpful article with additional steps to troubleshoot data damage in your file. You can find that here: https://community.intuit.com/articles/1501314-resolve-data-damage-on-your-company-file .

Should you want to work with an agent directly, I've also included a link to the Contact Us page: https://help.quickbooks.intuit.com/en_US/contact . If you have any questions for me, leave a comment below so I can get back to you.

R

robertoooo

Hi, I'm having same issue since 2018. It happened with the update. I've done reduilds, re expanded from a portable company file, set the terms to 90 days, etc etc, nothing works. Any invoice older than one day is marked "past due". It doesn't print, but still, can't Intuit figure this out? We're not paying your crazy fees to deal with this nonsense.

J

JoenotJoseph

Its been over a year and they still haven't fixed this problem with Pro 2019. I could go back to excel and e-mailing the spread sheet

ClayJ

Hello, @JoenotJoseph.

Welcome to the QuickBooks Community, and thank you for taking to time seek out our help. Earlier in this thread, I posted some troubleshooting steps to help with resolving this issue. Have you had a chance to verify your terms are set properly, or try the data damage troubleshooting? If you have already, or once you have the opportunity, post here once more with what your end results are. Should you still have trouble after performing what I've recommended, please include screenshots of the affected terms and their set up; this will help me to determine what to try next

It's my priority to get this resolved, so don't hesitate to ask any additional questions about this or anything else QuickBooks. In the event you would like to be rid of the past due stamp on your invoices, you can remove the mark entirely from your forms by following this article here: Show Past Due stamp on invoices.

Note: look under the section titled "Turn off the Past Due stamp".

As I mentioned before, should you need anything else, you can find me right here in the community. I look forward to hearing from you!

A

Anonymous

How do you permanently get rid of that irritating past due stamp? If an invoice is created on 10/1/2018 and the terms are 60 day it is not past due the moment you save it. It is NOT past due until it has been 60 days or more. I can turn it off one invoice at a time but I don't want to go through 500 invoices and do that.

F

FL User

How do you turn off one at a time?

J

JanyRoseB

Hello there, FL User.

Thanks for joining this thread. Allow me to help and guide you on how to turn off pay stub in QuickBooks Desktop.

Are you trying to turn off the past due on your open invoices? If so, you can simply select the Turn Off link to remove the "Past Due" stamp. I attached a screenshot below for your reference.

For additional reference, you can check this article: Show Past Due stamp on invoices.

If you need further assistance with the steps, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session. You can check my post above for the steps on how to get in touch with our phone support.

That should do it! Please know that I'm just a post away if you have other questions about Past Due stamp. Wishing you and your business continued success.

A

Anonymous

Pasy due stamp shows up when invoices are not past due. They have no even been sent to the customer yet. This is not a new problem.

J

JanyRoseB

Hi there, White Female.

Thanks for joining this thread. I'm here to provide some additional information about Past due stamp on Invoice and guide you to the right support.

Technically, QuickBooks invoices will only post a past due stamp on the time these transactions are due. In your case, you'll need to review each transaction to see if they are old edited transactions that are due in the past. However, if the issue the same thing happens, you'll need to process the troubleshooting steps provided by my colleague ClayJ on his post.

If the issue still persists, I encourage you to contact our QuickBooks Desktop Support Team. They have additional tools to pull up your account and investigate this further.

Here's how to contact our phone support:

Click this link: https://help.quickbooks.intuit.com/en_US/contact.
Select the version of QuickBooks, click Contact Us.
Type-in Technical Support on the search bar.
And click Get the Phone number below.

You may also check this article for additional reference: Show Past Due stamp on invoices.

Please let me know how it goes. If you have any other concerns about Invoice don't hesitate to leave a comment below. Have a good day ahead.

S

ShadyLady

I have QB Pro 2016, 2017, & 2018.My invoices are NOT past due. I have not even mailed are emailed them. Only just created. There won't be a 2019 for me. And I did the same thing put 90 days in due date. nothing works.

S

ShiellaGraceA

Let's check to see if the invoice template is not damaged, ShadyLady.

Here's how:

Click File, then select Utilities.
Click Rebuild Data.
Click OK when you see Rebuild has completed.

Then, run the Verify Data Utility Tool.

Click File, then select Utilities.
Click Verify Data. If you see QuickBooks detected no problem with your data, select OK.

We're always here to help if you have additional questions. Feel free to reach out.

S

ShadyLady

This does not work. I have even tried to chg. due dat to 120 days. It still gives me past due s soon as I create invoice. I have not emailed or printed to mail yet. I can remove it on each individual invoice but with a hundred invoices that is not something I want to do.

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