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jimbofoxman
August 9, 2022
Question

Pay Invoice link shows $0 due, but their is still money owed by the customer

  • August 9, 2022
  • 1 reply
  • 0 views

I have a customer that called today wanting to pay the balance of their invoice via the link provided by the email we sent them for invoicing.  The email contains a PDF copy of the invoice with the link in the body of the email to PAY NOW.

 

Two things that I don't know if it affects the process or not;

1)  The original invoice/email was on July 27, 2022.  They were just trying to pay on August 8, 2022.  Don't know if the link times out after so long, but 12 days seems awful short to time out.

2)  They did make a partial payment on July 29, 2022 (two days later).  Don't know if that is messing things up?

 

I re-sent a copy of the invoice this morning to myself just to see if the link still worked.  It does work, but it still tells me that their is $0 balance due with the customer owes $1910.00.

 

Any thoughts?


Thank you

1 reply

M
Mark_R
August 9, 2022

I appreciate the detailed information you've shared, @jimbofoxman.

 

I've come to help make sure your customer can pay the remaining invoice balance online. This way, you can manage your transactions accordingly and get back to business.

 

The option to let customers pay their remaining invoice balance online is currently unavailable. Even if they pay the invoice partially, QuickBooks will automatically change the invoice status to paid. To handle this situation, you'll need to add a payment manually to your QuickBooks Payments account. Here's how:

 

  1. Sign in to your QuickBooks Payments account.
  2. Click the Banking menu, then go to the Make Merchant Service Deposits.
  3. Select Add Payments to Record.
  4. Fill in the necessary information and then save to complete the process.

 

I'm adding this article to help your customers if they can't pay for an invoice you send them: What to do if customers can't pay their invoices online.

 

You may want to monitor your invoices in QuickBooks Desktop. You can run and customize the Transaction Detail report.

 

Let me know how it goes in the comment section below, @jimbofoxman. I want to ensure this issue is taken care of.

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