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financials-hooke
November 22, 2022
Question

Payment

  • November 22, 2022
  • 1 reply
  • 0 views

I received a payment on 11/15/22. I checked on a desktop the status of it since I haven't received it in my bank account. 

 

It states it is under review, please check your email for more info. However I did not receive anything in my inbox or spam.

 

How did you resolve this issue?

1 reply

G
Giovann_G
November 23, 2022

I'll share a bit about the process, financials-hooke.

 

The payments under review will automatically clear after they are deposited in your bank. We evaluate payments regularly to make sure everything is fine.

 

Usually, the process will be completed within five business days. You'll receive an email with the steps on how to sort it out if there's something wrong with the payment.

 

I recommend contacting our QuickBooks Payment Support if it's beyond five business days. They can access your Merchant account and provide you with additional information regarding the transaction status.

 

Here's how:

 

  1. Go to this website: Contact Payments Support.
  2. Find the QuickBooks Online Payments & Merchant Service Center section. 
  3. Get their up-to-date contact information to call them. 

 

For future reference, I've added this resource in case you want to update or change your payment info: Change your QuickBooks Desktop payment method.

 

Please add any details below if you have further questions or concerns. I'll be here to help in any way that I can.

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