Skip to main content
R
Richard107107
April 13, 2025
Question

payment account

  • April 13, 2025
  • 1 reply
  • 0 views

I established an Intuit QuickBooks payment account in order to pay an invoice for work done on my home. On seven separate occasions (on May 11 and 12) I entered personal checking account information (routing and account numbers and name on account) and each payment attempt was rejected. I am certain that the information I entered was accurate and that there are sufficient funds in the checking account to pay the invoice many times over. How can I discover why my payment attempts were rejected? All efforts to solve this problem via online help put me in a loop where I enter my name and password and get nowhere.

1 reply

E
EmaicaD
April 13, 2025

I appreciate the detailed information you've stated, Richard107107.

 

Do you receive an email whenever your payments are rejected? If so, please check those messages to find the Reject code.

 

Then, when you see the reject code, you can see its meaning and guide on how to resolve the error as well.

 

You can also check this link about the reject codes, their meaning, and resolution: Fix rejected ACH payments or fees in QuickBooks Payments.

 

Also, since you can't sign in to your QuickBooks Payment account, I recommend contacting the Live Support Expert Team through the website provided below. You can also tell them about the rejected payments to have additional guidance.

 

 

Please hit the Reply button if needed more clarification about the rejected payment and its reject code in QB Payments.

R
Richard107107Author
April 15, 2025

I did not receive an email rejection and thus no Reject code to tell me why my payment was continually rejected. Perhaps I am asking the wrong questions from the wrong starting point. I am a private individual, not a company with a quickbooks payment account. A contractor sent me an invoice for work done on my home, and offered me the option of paying that invoice via a quickbooks payment account. My attempts to exercise that option resulted in my payment being rejected seven times. The routing and account numbers I entered are accurate and valid, and there are more than sufficient funds in the account to cover the invoice. My attempts to sign in to the account I established for the sole purpose of paying this one invoice result in an endless loop of "no such account exists" messages. The only way I have of reaching anyone for assistance is through this community.

E
EmanE17
April 16, 2025

Thank you for your response and for clarifying your concerns, Richard. I'll provide further explanation regarding the missing email confirmation and the repeated payment rejections.

 

Based on what you've mentioned, the contractor holds the QuickBooks Payments account, which is why you did not receive an email about the rejection. To address this, you can ask them to check their email for any notifications regarding payment rejections.

 

They can also connect with our QB Payments team for further assistance in resolving the payment rejection. Here's how:

 

  1. Sign in to their QuickBooks Online company.
  2. Select (?) Help.
  3. They can use the QB Assistant and enter their question or topic. QB Assistant will provide options for them to get answers. Or, they can use the Search tab and enter a keyword or topic they're interested in. When they search, they'll be offered a list of articles related to their topic to choose from.
  4. If they can't find answers to their questions, select Contact Us to be connected to an expert for help. 

 

After successfully processing the payments, you can have your contractor visit this article to learn about the deposit speed, which depends on the product they are using and the type of payment made by the customer:: Find out when QuickBooks Payments deposits customer payments.

 

Since you don’t have a QuickBooks Payments account, that’s why you’re receiving the error message "no account exists." Therefore, your best option for support is to visit this Community forum.

 

I'll be available if you need further help managing your payments. Feel free to visit this forum anytime; we are here to assist you.

Terms & ConditionsAccessibility statement