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NEWEA
Jun 2, 2020 3:53 PM UTC
Question

Payment and Invoice

I have three invoices that we had to manually change the "item" in after they were paid because it was the wrong account.  After changing, it zeroed out the invoice so I had to manually change the amount back to the correct charge. It now looks like they are not paid even though they were. If I click on the payment, it shows it was applied to the correct invoice, but the invoice is now showing as open. How do I get the payment to link back to the invoice?

1 reply

Angelyn_T
Angelyn_T
Jun 2, 2020 5:45 PM UTC

Thank you for reaching out to us here on the Community page, @NEWEA.

 

To link the payment back to those edited invoices, you can open the payment transaction and re-select the invoices from there.

 

Here's how:

 

  1. Locate the payment transaction, then open it.
  2. Re-select the invoices by checking the box under the check-mark (✓) column.
  3. Tap on Save and close to record the changes.

 

For additional reference about recording payments in QuickBooks Desktop, check out this article.

 

Know that I'm only a few clicks away if you need anything else. Just add a comment below if you have any other questions. Have a nice day! 

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