Payment credited to wrong account

Glad you're here, @Loftatsea,

When you process a wrong customer payment, simply change the payment by opening the invoice. Once done, unmark the wrong payment then apply the correct one in the Customer Payment window. Here's how:

1. Open the invoice then click the Payment link shown on the right-hand side of the invoice.
   
2. On the Customer Payment window, uncheck the wrong payment, then choose the correct one from the list.
   

Once the correct payment is applied, do an off-cycle reconciliation to update the incorrect transaction reconciled. Here's how:

1. From the Banking menu, select Reconcile.
2. Choose the account with the transactions you need to reconcile.
3. Fill in the Date of Statement field. This date can be any date between your last reconciliation and the next scheduled one.
4. Add the balance of your last successful reconciliation in the Ending Balance field, then select Continue.
5. In the Reconcile window, mark the transactions you are reconciling.
6. Make sure the Difference field shows $0.00.
7. Hit Reconcile Now once everything is good.

To learn more about the off-cycle reconciliation and how it works, see this article: Reconcile previously deleted and re-entered checking or credit card transactions.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to message me back. Have a great day!