Skip to main content
W
Whittade
August 15, 2022
Question

Payment Declined

  • August 15, 2022
  • 12 replies
  • 0 views

I'm trying to pay a vendor, they sent me a link to the online invoice so I could pay them.  I filled out the details (business checking, rtg number, acc number) and it threw the error

Payment declined.  Your payment method was declined. Please use another method or try again.

I checked with my bank (Bank Of America) and they say there are no restrictions on the account that would cause this.  I then tried to pay with an old PNC bank account and the payment went through fine.  How can I get more details on the error?  The error shown on the website is less than helpful and I need to resolve this before I can close the old account.  Any ideas greatly appreciated.

12 replies

Show previous replies
W
Wideopenthrottle
April 5, 2024

I found a method that worked for me on the receiving end after days of fighting with this terrible platform. I went into the invoice in question, unchecked / rechecked the bank transfer option on payments, then deleted and reentered the customer’s billing address. Payment was finally successful, even though nothing was technically changed. 

Glad I finally got my money, but will be closing my QuickBooks account and switching to a different company after this. I’ve never been more disappointed with a program in my life since day one. The iOS app is useless and shows inaccurate info, servers constantly having issues, inconsistent grouping on transactions, etc… absolutely unacceptable for a program that is supposed to HELP with bookkeeping, not make it more difficult. Good luck everyone.

    O
    OKEAH
    June 11, 2024

    I recently closed Intuit account due to relocating to other state but was successfully used it for verdor's invoice payment with BOFA. When I opened a fresh Intuit account and assigned BOFA again I never was able to pay invoices getting same error "Payment declined". So, I was advised by Intuit support to subscribe to "QuickBooks Bill Pay Basic" on Intuit and then was able to enter Bank info to pay the invoice. Unfortunately, payment didn't go thru and I received the same error. I noticed, the BOFA has two types of Routing, one is for paper & electronic transfer, another one for wire transfer. When I recreated bank with WIRE routing type the payment went thru right away!

    M
    MBrigante
    October 23, 2024

    I am having this issue now and quickbooks is no help.  Worst customer service who does't even understand he products they offer 

    E
    Erika_K
    October 23, 2024

    Dealing with challenges related to paying your dues can be difficult and I recognize the urgency of this, MBrig. Your situation is important, and I appreciate the time spent with our live representatives. Together, let's explore your options and navigate this situation in a way that helps to relieve some of the burden you're feeling. Remember you're not alone as I'm here to support you every step of the way.
     

    Issues with declined payments are often linked to the issuing bank. In this situation, I encourage getting in touch with your financial institution to investigate the matter further. They can provide insights into why the payment is rejected and help resolve any issues on their end.
     

    Meanwhile, I recommend trying a different payment method to pay your bills. This will help us identify if the error you encountered is isolated from the original payment method and offer you an alternative option to ensure your payments are made on time.
     

    Alternatively, if you tried various payment methods and confirmed that your financial institution hasn’t imposed any restrictions, we’ll need to reconnect with our live representatives for further assistance. Our experts are equipped with resources, including screen-sharing sessions, to help investigate this issue more thoroughly.

    I'll show you how you can keep in touch with our representatives:

     

    1. Sign in to your account QuickBooks Online (QBO) account and go to the Help icon.
    2. Choose the Search tab, and select Contact Us.
    3. Click the Ask about something else tab.
    4. Key in your concern and hit Continue.
    5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available agent.

     

    On the other hand if you have, if you have QuickBooks Payments, the live support's contact details can also be found on this article: Contact Payments or Point of Sale Support.
     

    I understand how important it is to stay on top of your finances, and we want to assist you in any way we can, MBrig. Don't hesitate to let me know in the comment section below if you have any additional questions or concerns. 

    Terms & ConditionsAccessibility statement