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N
NDSE Bethesda
September 30, 2022
Question

Payment email formatting change (09.12.2022)

  • September 30, 2022
  • 1 reply
  • 0 views

Our company has been receiving emails every time a customer makes a payment online, which is great. Unfortunately, on September 12, 2022, the emails' subject lines have changed; they used to say "Payment Received: INVOICE # (BUSINESS NAME)" which made it easy to see that a particular company or customer had paid. Their name was right in the subject line, so I could say "Ah, good - Whole Foods made a payment, so now I can put their job into production."

 

As of September 12, however, the email subject now says "Payment Received: INVOICE # (email address of whoever made the payment)". Visually, this is much less effective in communicating to me what has been paid. I now have a screen full of email addresses - many of which offer no context to the business, like [email address removed], or [email address removed] - which make it hard to determine the company making the payment.

 

This is not the first time Intuit has changed the formatting of these payment emails, and as far as I can tell, there is no way for me, the business owner, to revert or otherwise customize this formatting. Support has been absolutely no help, and I need this changed back to how it was. Anyone have any tips?

1 reply

AlcaeusF
AlcaeusF
September 30, 2022

Hello there, NDSE Bethesda.

 

Thanks for providing the details of your concern. I'm here to help ensure this is taken care of for you.

 

To change the payment email format, I highly suggest contacting our Merchant Support team instead. I know you already called, but they're the ones that can take a look into this more closely and review the email or payment setup.

 

To reach them, please check out this article and proceed to the QuickBooks Online with Payments & Merchant Service Center section for the detailed steps on how to do it: Contact Payments or Point of Sale Support.

 

For more information about managing and processing online payments in QBO, refer to this article: Take and process payments in QuickBooks Online with QuickBooks Payments.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Leave a comment below if you have more questions about this or anything else QuickBooks. I'll be here to help. Take care always.

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