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ptmerashoff
April 15, 2025
Question

Payment made but not deposited to my bank account

  • April 15, 2025
  • 1 reply
  • 0 views

Our customer paid two invoices on 4/10/25.  As of 4/15/25 only one payment has been deposited to our bank account.  How do i find out what the problem is with the second payment?  

1 reply

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NicoleAscencionS
April 15, 2025

Let's get this sorted out for you, ptmerashoff.

 

To find out what happened to the second payment, please check the Status column of your payments in the Merchant Service Center.

If it shows Funded, this means the payment is on its way. If you see Withheld or Batch Deposit Returned, click the arrow in the Fee column for details and follow any instructions in the email we sent.

 

If your status indicates Funded and you haven't received the funds, contact your bank first to check if they are holding the deposit. If you have already contacted your bank and the problem persists, please reach out to our Live Support Team for further assistance with your payments.

 

Additionally, for guidance on effectively managing and reversing transactions, please refer to this material: Void or refund customer payments in QuickBooks Online.

 

If you have any further questions about using the payments feature, feel free to reply directly to this thread.

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ptmerashoffAuthor
April 15, 2025

The second payment is still showing as pending in the Merchant Service Center.  If I drill down it shows as Authorized and Batched on 4/10 but the status is still showing as Pending.  

 

I would attach a screen shot but the system is not cooperating at present. 

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ArielI
April 15, 2025

I appreciate you for sharing the status of your payments, Ptmerashoff. As a QuickBooks user, I also want any transactions to go through smoothly and on time. Please note that the deposits take up to five business days. However, since it has been pending for several days beyond this period, it would be best to get in touch with our Live Support team to check your account. Let me provide the steps to reach them out.

 

  1. Open your QuickBooks Online account and log in.
  2. Click on the Help icon located at the top right corner of the page.
  3. Type your question or topic into the QB Assistant. It will provide options for answers and solutions.
  4. Alternatively, you can use the Search tab to enter a keyword or topic. You'll be presented with a list of articles related to your search.
  5. If you can't find the answers you're looking for, select Contact Us to connect with an expert. You must enter a question or search for an article before the Contact Us option becomes available.
     

Additionally, please be guided by the customer support availability hours. If you are using QBO Solopreneur, Simple Start, Essentials, or Plus, support is available from Monday to Friday, 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT. However, if you are using QBO Advanced, you can reach support anytime, any day.

 

Furthermore, If you need to void or refund processed payments, this article provides more guidance: Void or refund customer payments in QuickBooks Online.

 

I can also assist you with managing your sales transactions in QBO. Simply, click the Reply button, and we'll respond to you as soon as possible.

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