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A
Anonymous
February 23, 2023
Question

Payment methods for expense payments not showing

  • February 23, 2023
  • 1 reply
  • 0 views

Hello everyone!


I'm having an issue with the payment method bank accounts in the QBO mobile app. When entering an expense in the mobile app using the primary admin account, no problem. But when entering expenses using the standard user account, there are no options showing up in the dropdown menu for bank accounts and they can't be found when searched either. When trying to add a new account, it says the account already exists. I've added a screenshot to show what I'm referring to but the screenshot I've checked for app updates, I've also uninstalled and reinstalled. Still no options showing in the app. Has anyone else had this issue and if able to fix it, how did you fix it?

 

Any help would be greatly appreciated.

1 reply

F
FateCandylaneT
February 23, 2023

We're delighted to see you here, candicetkh. 

 

I appreciate you for running some troubleshooting steps to rule out this unusual behavior you're experiencing. You can try logging in to your account in a regular browser from your device. Doing so may help refresh your data app and rule out any stored cache from the QuickBooks Online mobile application.

 

If the same thing happens, I'd suggest contacting our Customer Care Team to enable us to check into your account. They can pull up your account in a real-time setting. Also, to review and identify further what's causing the issue when entering expenses.

 

Here's how to reach them:

 

  1. In your QBO account, click on the Help button.
  2. Select Talk to a human in the QuickBooks Assistance chat box, and choose I still need a human.
  3. Select Contact Us.

 

Moreover, you can check out this article to guide you in receiving and recording payments on an invoice: Record invoice payments in QuickBooks Online.

 

Let us know in the comments below if you have additional questions about expenses. We're always right here, willing to assist you anytime. Have a good one!

A
Anonymous
March 6, 2023

Thank you @FateCandylaneT.

We've also tried it logging in through the browser on the computer. Same thing so, we'll contact customer support.

 

Have a great day!

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