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S
seaportchels
February 6, 2022
Question

PAYMENT ON HOLD

  • February 6, 2022
  • 3 replies
  • 0 views

 

QuickBooks has our payment on Hold for over 3+ weeks. They first said 5 days since its our first payment. Then after the 5th day they requested additional information that was going to take 2 days to review after the FORTH DAY they requested more information its been another FIVE DAYS. We call just to be on hold for over 1 hour to a rep that advised 'not to send more paperwork if requested ?????????????'. Online payments TURNED OFF and I'm also considering cancelling my service.

 

You'll receive an email with detailed instructions on what additional information is needed in order to complete our review. Usually, this will take 2 business days for the review to be completed. 

 

NO EMAIL, NO UPDATE

 

3 replies

S
ShiellaGraceA
February 7, 2022

This isn't the impression we want you to leave with, @seaportchels.

 

I'll guide you to the right support to get this sorted out. I understand that you've already contacted Merchant Support, however, we're unable to verify and check your account here in the Community space for security purposes.

 

You'll need to contact our Merchant Support again so they can access your account and check the status of the payment. Use this link to reach out: QuickBooks Payments.

 

Our support representatives are open Monday-Friday from 6:00 AM to 6:00 PM Pacific Time.

 

I've also added this link to review some of our commonly asked Payments questions.

 

Please know that you're always welcome to reply to this thread anytime if you need help with anything else. I'm always here to help. Take care and stay safe.

 

S
seaportchelsAuthor
February 7, 2022

This is a LIE I'm on the phone with 2 reps as I'm typing and they each give me different information one says that the manager responsible on acct will not be in until 10 am the other agent says i have to wait 2 more days because she escalated to resolution. Is this how you do business??/ so it okay you hold MY MONEY FOR AS LONG AS YOU WISH???????????? and 2 different people giving me BS??????????????????

G
Galway
February 8, 2024

Your complaint is absolutely 100% valid. We are a high end client of Wells Fargo- they call it a CEO level. 
QB has held up over $145,000 in payments because they say Wells Fargo refused a $2 fee on a transaction!! Once that $2 was denied , they hold ALL other money transfers until it is resolved.  They notify you a few days later. You get on phone for 2 hours with both Wells Fargo and QB to resolve once and for all. 
Wells Fargo sends the required letter and everything APPEARS fine. Then it starts all over again!!  I’m on my fourth issue. Now it $68,000.
I am considering a class action as I strongly believe there is a profit motive involved because no system could be this bad by accident.

Teddy Elsenbaumer
Teddy Elsenbaumer
February 7, 2022

Hey @seaportchels , 

 

Sorry you're having that experience with Intuit Merchant Services. You're not alone, it's one of the major reasons businesses outgrow Quickbooks payments eventually. Intuit is a Payment Facilitator built upon First Data merchant services, as a sub-merchant you are subject to their frustrating funding delays and holds. 

If you're looking at alternatives to QB Payments a couple methods are 1. Melio (Stripe Reseller) and 2. Going directly to First Data.

 

  • Coming directly to First Data gives you a real merchant account with a bank underwritten agreement.
    • When done properly, you avoid funding delays and gain access to the wholesale "interchange" cost.
    • US-based customer support is available by phone 24-7
    • We live sync invoices and payments both ways with QBO, so you don't have to manually mark invoices as paid.
    • If you want to view a demo, check out my calendar at this link: https://calendly.com/teddycc/online-demo

 

Best of luck!

 

S
seaportchelsAuthor
February 8, 2022

I will sure look into it. QB is a headache.

O
OCPRINTING
February 22, 2024

We have been waiting for our payment for a month now, I have called over 7 times and they always tell me something different and now they are telling me that our money is on hold and we have to wait few months to get our money into our account.  I do not know what to do now 

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