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January 30, 2024
Question

Payment receipt

  • January 30, 2024
  • 1 reply
  • 0 views

When I am matching a check payment to multiple invoices for one customer, and I go to send a payment receipt the corresponding invoices do not show. All it shows is the date and the total of each invoice but not the invoice numbers. How do i adjust that to reflect the invoice numbers? 

1 reply

MariaSoledadG
January 30, 2024

Let me elaborate on some details on how you can correctly record these transactions, Matjlg.

 

Instead of entering a check for a transaction, you'll want to record a deposit stating the total amount of the multiple invoices. Then go to the Receive Payment choose Check and match the invoices and deposit. But before that, let's delete the check first. To do so, follow the steps below:

 

  1. Go to the Expenses menu, then select for the check to delete.
  2. Under the Action column, click the dropdown arrow, then choose Delete.

Once done, create a deposit with the total amount of the payment.

  1. Click + New.
  2. Select Bank deposit.
  3. Enter the necessary information.
  4. Click Save and close.

 

Next, receive the payment by following these steps:

  1. Click + New.
  2. Under the Customer name, make sure to enter the correct customer name.
  3. Under the Payment method, choose Check.
  4. Under Outstanding Transactions, select the invoices, then under Credits select the Deposit
  5. Click Save and close.

 

Please know that even if only one invoice is created, this is only to show how the deposit and invoice show up on the Receive Payment page.

 

Moreover, learn how QuickBooks categorizes and matches transactions once downloaded. To know more, consider checking this article for more details: Categorize Online Bank Transactions In QuickBooks Online.

 

Let me know if you have any other concerns when receiving payments. The Community is always here to assist you.

MatjlgAuthor
January 31, 2024

Thank you for your reply however that didnt really answer my question. 

When I match the invoices to check payment and then I want to send a payment receipt to my customer it only shows the date of the invoice and the total of the invoice but it does not reflect the invoice number.

 

I have attached a picture below of my issue. 

 

Adrian_A
February 1, 2024

Hi Matjlg,

 

Thank you for adding a screenshot. It gives me a clearer representation of your concerns.

 

As of now, sending a customer receipt that includes the invoice number is unavailable in QuickBooks Online. I can see that this idea would have a great impact on easily managing your customer transactions. With that, I suggest sharing a proposal with our developer's team. Here's how:

 

  1. Click the Gear icon.
  2. Under PROFILE, select Feedback.
  3. Enter a few words to describe your suggestion.
  4. Click Next.

 

Furthermore, I've added here an article that has detailed information about managing customer payments: Record invoice payment.

 

Keep me posted whenever you have concerns about managing customer transactions.