Payment rejected. I don't know why

I've got your back, @ChristianCr. Let's ensure you can accept your customer's payments via credit card.

Sometimes, the customer's credit cards you process don't go through. It can be due to issues like authorization problems or missing info.

If you manually enter the credit card information, you'll want to check for common issues that may cause rejected customer payments. These include authorization problems or missing information.

• Ensure the credit card number and verification code often found on the card's back are accurate. Most credit card numbers are 16 digits long. American Express cards are 15 digits long.
• In addition to the credit card number, you need to enter a verification code. It's the 3-digit code on the back of the card for most cards, like Visa, Mastercard, and Discover cards. For American Express, it's the 4-digit code on the front of the card.
• Ensure that there are no special characters or spaces in the credit card number or other data fields.
• Use the customer's address from the US USPS website.

If your customer utilizes special commercial codes for credit cards, update your industry type from the Merchant Service Center. It allows you to process codes.

Here's how:

1. Sign in to the Merchant Service Center. Click the Account-Account Profile from the homepage.
2. Click Edit in the Account Holder/Business Information section.
3. Type in the last four digits of your business Tax ID number or SSN and pick Submit.
4. Choose and change your Industry Type.
5. Select a Reason for this account change. Then, click Submit.

For more tips and steps, see this article for detailed information: Fix customer's declined credit card payments.

If you have issues with customers' ACH payments, this resource can help: Fix rejected ACH payments or fees in QuickBooks Payments.

The Community space is still open if you have questions about processing payments. We'll be here to help. Take care always.