Payment Tracking

Hello Moves and Grooves,

I'm glad to see you posting here in the Community. I can share information about how you can track when QuickBooks deposits customer payments.

Deposit speeds depend on the product you're using and the payment type. Standard deposits are processed daily except for Sundays, Thanksgiving Day, and Christmas Day. Instant Deposits are processed every day of the year with no exceptions. 

If you process payments in QuickBooks Online, you can check the status of processed payments from QuickBooks Online. Here's how:

1. Sign in to QuickBooks Online.
2. Go to Get paid & pay and select the Deposits.
3. Select the bank deposit you want to review.

For all other products, you can go to the Merchant Service Center. The Merchant Service Center keeps a complete record of your payment activity from all of your QuickBooks products.

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports and then Deposits.
3. Select the date range in the Dates field.
4. Select Search.

If you're unsure where QuickBooks Payments deposits the payments, follow these steps:

1. Select the Gear icon.
2. Select the Account and settings option.
3. Select the Payments tab.
4. Edit the direct deposit information.

Additionally, we've compiled answers to frequently asked questions about QuickBooks Payments. For your reference, check out this link: Common questions about payments deposits in QuickBooks Online.

Drop us a comment if you have additional questions about the customer payments. We'll keep an eye on your thread. Take care always.