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A
ABHandshake
January 23, 2024
Question

Payments from customers

  • January 23, 2024
  • 2 replies
  • 0 views

Hi, Could you please advise which options can we offer to our corporate customers to make payments apart from a wire transfer or making a credit card payment? 

I can see two options in the

Edit payment methods 

after an invoice is created (cards and bank transfers).

 

I was wondering if there are any other ways to collect payments from our customers?

 

Also, will there be any extra charges for accepting credit card payments from our customers?

 

Thank you

 

2 replies

4
4Gal
January 23, 2024

You can use Melio to accept ACH for free from your corporate customers. If they prefer to pay by credit card/debit card, you can arrange for them to pay the processing fee.

https://affiliates.meliopayments.com/get-paid

https://affiliates.meliopayments.com/pricing

 

 

Clark_B
Clark_B
January 23, 2024

It's nice to see you here in the Community, @ABHandshake.

 

Let me chime in and provide insight about other ways to collect payments from your customers in QuickBooks Online (QBO).

 

I agree with what 4Gal suggested that you can use Melio as another option to offer to your corporate customers to make payments. Your customers can pay for their invoices online with a credit card, debit card, PayPal, Venmo, and ACH bank transfer. You can also manually process payments in person or over the phone. 

 

I also recommend using QuickBooks Payments which allows you to add links to invoices so your customers can pay online, you can check this site to check for features, plans, and pricing: QBO Payments.

 

After you sign up for QuickBooks Payments, ensure that your QBO Payments accounts connect to the platforms you signed up from. So, if you signed up from QuickBooks Online and don't use any other QBO products, you're good to take and process your customer payments.

 

Here's how to take and process payments in QBO with QB Payments:

Step 1: Sign up or connect an existing QB Payments account.

Step 2: Set up your account so customers can pay invoices online.

Firstly, you'll have to set up your account settings for invoice payments:

  1. Go to Settings, then select Account and Settings.
  2. Select the Sales tab.
  3. Under Invoice payments, select Edit, then select the payment options you want.
  4. You can also enter Payment instructions. They will show on all invoices regardless of the template, when payments are enabled.
  5. Select Save, and select Done.

 

To know more about the process payments in QBO and to proceed to Steps 3 and 4, refer to this article: Take and process payments in QBO with QB Payments.

 

Also, In regards to your other concern if there will be any extra charges for accepting credit card payments from your customers, is that the fees charged by QuickBooks depend on how the credit card payment is processed: For swiped (card reader) credit cards, the fee is 2.4%, plus a flat fee of $0.25 per each transaction. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per transaction.

 

I'll also add this article to guide you in receiving and recording invoice payments in QBO: Record invoice payments.

 

I'll always be here, ready to back you up if you have any further questions about the process of payments or other QBO-related concerns. Please let us know any time in the thread. Keep safe!

A
ABHandshakeAuthor
January 25, 2024

Hi,

 

Thank you for your comments.

Melio allows to select two options  - credit card fees are payable by the customer or by the seller.

Could anybody advise if this selection can be also done via QBO customer invoice payment options?

 

And if QBO can only handle credit card fees via suppliers, how the fees are charged to the invoice issuing company? 

S
SarahannC
January 25, 2024

Thanks for getting back to us, ABHandshake.

 

Melio is applicable for vendor's side. In QuickBooks Online (QBO), you can use QuickBooks Payments, as suggested by my colleague above to make this possible. It allows customers to pay with credit card directly through the invoice payment options.

 

In your second question, you can use a third-party app, such as Melio, to integrate with QBO and manage credit card processing fees. When a payment incurs credit card fees, those fees are often deducted from the total payment amount before it reaches the invoice issuing company. Then, you can manually create an expense transaction to reflect it in QuickBooks. 

 

If you have any further QuickBooks issues, such as setting up advanced reporting, online banking, managing reconciliation, transactions, importing and exporting data lists, etc., you can visit our Help articles page.

 

Comment below if you have more questions. The Community is always here to help. 

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