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big bertha
July 11, 2022
Question

Payments I've made to Intuit

  • July 11, 2022
  • 1 reply
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Between 5/21 and 5/22, I made $2,150 in 4 payments on my company credit card to Intuit ($499.95, $599.99. $499.99 and $549.99).  I have called 3 or 4 times and no one seems to be able to access and/or identify the credit card charges - both in the Desk top and On-Line units. I utilized their supplied link and entered the information required for each of the 4 charges and the system did not recognize any of them. I wrote a letter to the company in 5/2022 outlining the charges during this time frame and asked for an explanation - to date I haven't heard from Intuit. In Sept 2021 I switched over to online QB from Desktop.  I think the charges are for annual subscriptions and they look like overcharges. This does not give me much confidence in QB/Intuit when they can't even find their billings. Do you have any suggestions?    

1 reply

BigRedConsulting
BigRedConsulting
July 11, 2022

Call your credit card company and initiate a charge-back for each of the charges, claiming that you didn't authorize them, since it seems you didn't (or at least can't determine if you did, since Intuit can't tell you what they're for). That might get Intuit's attention. You'll either get an explanation from Intuit, or the charge-backs will go through if they don't respond in time.

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