Payments not showing up as a customer transaction

You don't need to create a new customer, @rlewallyn.

I've got ways to ensure you'll see the check payment amount on the customer's Transactions list.

First off, only sales transactions will show up on the customer transactions list. Also, most of them use Accounts Receivable (A/R) or Undeposited Funds account. This is the reason why the bank deposit created won't appear on the said list.

Since there's no invoice created, you can delete the deposit, and then enter a sales receipt instead. This way, the said entry will show up on the customer profile.

To delete the bank deposit, here's how:

1. Click Lists at the top menu bar, and then select Chart of Accounts.
2. Double-click the account, and then locate and open the deposit.
3. Press on Ctrl+D on your keyboard, and then click on OK.
4. Hit OK to confirm the action.
   
   

Once done, you can enter the check payment amount on the sales receipt. Let me guide you how:

1. Click the Customers menu, and then pick Enter Sales Receipts.
2. From the Customer: Job drop-down, choose the customer name. 
3. Fill out the relevant info at the top of the form like the Date and Sale No, etc.
4. Enter also other info like the Item, Qty, Rate (say $5,000), etc.
5. Hit Save & Close.
   
   

Then, go back to the Customer Center again, and then review the said transaction.

You'll want to pull up the Transaction List by Customer report to view all the entries linked to each customer. Below are the steps how:

1. Tap the Reports menu, and then select Customers and Receivables.
2. Choose Transaction List by Customer report from the options.
3. Then, you may personalize this report to get the info you need. Please check out this article for more details: Customize report in QuickBooks Desktop.
   
   

Please comment back below if you have more questions regarding this. I'll be around to help. Have a nice day.