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Regionaldumpster
September 9, 2022
Question

payments stuck as ACH

  • September 9, 2022
  • 1 reply
  • 0 views

Hello all,

             I hope I can explain this correctly. Desktop pro 2020 user. I have a bounced check to process and would normally do it with the record bounce check button on the Customer payment page. 

That is now greyed out. For some reason all of my cash/check payments are now being recorded as credit card. Even though you click on the check button when recording the payment. which I believe is why the "record bounced check button' is greyed out. Just need help getting to the setup portion to get the recording part reset up I guess? Any HELP would be greatly appreciated 

1 reply

K
Kurt_M
September 9, 2022

Hello there, @Regionaldumpster. I'll ensure to provide another option so you can proceed to process your bounced check in QuickBooks Desktop (QBDT).First, I understand how easy it is to process a bounced check using the method that you want to use. However, since it's been grayed out. you may consider manually recording your bounced check.  I'll input the process below. To begin, here's how:

 

  1. Create an item and income account for tracking bounced checks and their associates charges. A reminder, this only needs to be set up once, if you've done this before, proceed to step 2.

A. Create an income account:
 

  • Type: Income Account
  • Account Name: Bounced Checks Income

B. Create Bad Check Charge item
C. Type: Other Charge
 

  • Item Name: Bad Check Charge
  • Amount or %: Leave it at 0.00
  • Tax Code: Non-taxable
  • Account: Select Bounced Checks Income (created in step

See option 2 in this article for more information: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

 

In addition, I've got you this article about customizing a report to show specific data in QBDT: Customize reports in QuickBooks Desktop.

 

@Regionaldumpster, It's been a pleasure to have you in the Community today. If there's anything else that you'd like me to assist you with, Don't hesitate to get back to me by clicking the REPLY button below. I'll be more than happy to help you out again. Take care, and have a great weekend!

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