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D
DCGeorgia
February 15, 2023
Question

Posted checks are found missing when reconciling in Quickbooks Desktop

  • February 15, 2023
  • 1 reply
  • 0 views

In the last couple of months when reconciling the bank acct, I've found some checks that had been entered and printed through QB Desktop are no longer in the system. This past month there were 7 checks in numerical order that were no longer in the register. One was a payroll check. I ran an Audit Trail report to see when the checks were deleted, but the report had nothing on any of these checks. It's like they were never posted or deleted. But I know they were because the bank statement shows images of the checks, all printed in QB (none were handwritten). I keep the software updated, but there must be a glitch somewhere.

Are others having this same problem? Any answers or recommendations you can offer would be greatly appreciated.

DCGeorgia  

1 reply

R
RoseJillB
February 16, 2023

Thank you for posting here, @DCGeorgia.

 

I’ll share insights concerning your missing checks in QuickBooks Desktop (QBDT).

 

If the transactions are nowhere to be found in your company file; even after checking in the Audit log report. We can perform troubleshooting steps to rectify common data errors in the software. Thus, we can utilize the Verify and Rebuild data utilities. Please make sure your QuickBooks Desktop is up to date as well.

 

Here's how:

 

  1. Go to Window, then Close All.
  2. From the File menu, click Utilities.
  3. Select Rebuild Data.
  4. Follow the on-screen instructions to back up your data.
  5. When the tool finishes, select OK.
  6. Go to the File menu, then click Utilities.
  7. Click Verify Data, then choose Rebuild Now once QuickBooks finds an issue with your company file.

 

I'm adding this article for reference: Verify and Rebuild Data in QuickBooks Desktop.

 

You can also read this article about handling your bank transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Please let me know if you need more help with managing your transactions. I'm always available to help. Have a good one!

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