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Creative Pictures
April 29, 2024
Question

"print" invoices has a random number, not invoice number after update

  • April 29, 2024
  • 4 replies
  • 0 views

After a recent update of QB online, when I go to download an invoice it gives a random sequential number, 4 digits, instead of the old style which had the invoice number. I'm hopeful this can be changed back! It doesn't really make sense that this was switched, right? 

    4 replies

    Clark_B
    Clark_B
    April 29, 2024

    Hi there, @Creative Pictures.

     

    I'll lay down some solutions to help you fix the random sequential number when trying to print or download an invoice and to ensure you're able to change back to the correct numbering sequence.

     

    To begin with, I suggest reviewing your invoices or the invoice number before printing or downloading them. Once verified, you can turn on the Custom Transaction Number feature to correct the numbering sequence.

     

    Here's how:

     

    1. Go to the Gear Icon, and select Account and Settings.
    2. Select the Sales menu and Edit the pencil account for Sales form content.
    3. Turn on the Custom transaction numbers.
    4. Select Save and then click Done.

     

    Moreover, try to print and download the invoice again to verify if the print invoice number changes. Then, once you have corrected the invoice number, you can turn off the function again to avoid further changes.

     

    I've included an article that will guide you in receiving and recording invoice payments: Record invoice payments

     

    Please let me know if you have follow-up questions about the random sequence number or anything else QuickBooks. I'll be more than willing to answer them. Take care always.

    C
    Creative PicturesAuthor
    April 30, 2024

    Thanks for your reply. It was already tagged though as on and I'm not sure what to do from there. Downloading an invoice still gives me a random 4 digit number and not the invoice number. 

    S
    Sherrie_F
    April 30, 2024

    Thanks for getting back, @Creative Pictures.

     

    I understand that encountering runtime issues while printing invoices in QuickBooks Online (QBO) can be time-consuming. 

     

    There are times when the browser is full of frequently accessed page resources which causes some errors or unusual responses. 

     

    With this, we can perform some troubleshooting steps to fix them.

     

    Let's try logging in to your QBO account using a private browser as it ignores websites from using cookies and doesn’t record any historical data. 

     

    You can use either of these shortcut keys on your keyboard to access incognito mode:

     

    • Safari: Control + Option + P
    • Google Chrome: Press Ctrl + Shift + N
    • Firefox or Internet Explorer: Ctrl + Shift + P

     

    If you can now print or download the accurate invoice number after this, then the problem is most likely caused by your browser. You'll then clear your browser cache so the system can start fresh. If the issue persists, you may need to use another supported browser as an alternative.

     

    Lastly, you can check out this article in case you need assistance accessing invoices so customers can pay you: Take And Process Payments In QuickBooks Online With QuickBooks Payments. 

     

    You can drop some comments below if you have any other concerns about invoices in QBO. Please know that I'm just a few clicks away to assist you. Keep safe.

    M
    MarcCH
    May 29, 2024

    I did some digging into this recently and had a lengthy session with QB support. Shared my screen and replicated the issue.

     

    When you click into an Invoice or Estimate, you'll see what I think is a transaction ID in the URL. It's a 5 digit code that is sequenced based on new INV or Estimates created. The PDF/download is then defaulted to use that 5 digit transaction ID code for the naming convention.

     

    The support agent was supposedly talking with their back end people and they couldn't figure out it, or come up with a solution. I was told they will work on it.

     

    It's a major blow to the efficiencies of this program, for a business that downloads every invoice for file keeping purposes and for emailing to our clients. if it isn't fixed, we'll be moving away from QB for future invoicing.

      C
      Creative PicturesAuthor
      May 29, 2024

      I appreciate that you spent time with their agent. It is incredibly frustrating and not organized. 

      A
      Alex1215
      June 19, 2024

      I am experiencing exact same issue. Document numbers don't correspond to the invoice number. Please advise when this will be fixed. 

      I
      IrizA
      June 19, 2024

      Hello there, Alex1215.

       

      Since you mentioned that your document number isn't the same as your invoice number, it's best to use a private browser to rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:

       

      • Google Chrome: press Ctrl + Shift + N
      • Mozilla Firefox: press Ctrl + Shift + P
      • Microsoft Edge: press Ctrl + Shift + N
      • Safari: press Command + Shift + N

       

      You can also clear your browser's cache and cookies. Also, you can use other supported web browsers to help identify if the issue is related to your current browser.

       

      If the issue persists, I suggest contacting our online support team so they can assess the root cause of this issue and provide necessary actions.  

       

      Here's how:

      1. In your QBO account, select Help (?).
      2. Choose the Search tab.
      3. At the bottom of your screen, click Contact Us.  
      4. Type your concern. Then click Continue.
      5. You may choose Callback, Appointment, or Chat, as your way to connect with us.
      6. Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
      7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.

       

      You can also visit this article to know the available hours of our representative: Support hours of QuickBooks.

       

      I'll be here whenever you have more questions about invoices. Kindly leave your concern in the comment section for us to assist you.

      N
      newagainautobody
      September 14, 2024

      I am having the same issue since the update. It just adds time to every invoice I have to send. I think it's ridiculous that I have contacted customer service multiple times. One of those times, I spent over an hour trying to get the rep to understand what was happened and then I was told it's not a quickbooks issue. They said it was an issue with my microsoft for sure because quickbooks doesn't impact how an invoice is downloaded. 

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