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Ksr3
September 13, 2022
Question

QB checking posting same payment 2-3x

  • September 13, 2022
  • 1 reply
  • 0 views

One of my client’s has a QB checking account, plus many other banking accounts in his books.
Many of his  customers use the invoice pay option which is deposited into his QB checking. Money is deposited into this account almost daily.
All transactions are automatically coming in as a debit and then a credit to QB checking.
So when the transfer is made from QB checking to his main account, the amounts in the register are being doubled for the debit side. Some come in as a debit, credit and then another debit. If I delete the uncleared transactions this only creates more issues with other accounts.
I have been in the merchant account, settings etc…

This is making his p/l incorrect also. It is a nightmare. It adds some of these payments automatically without me accepting them or matching. 
I need them to post into the QB checking account one time when paid and no where else or post in QB checking two times or mores  HELP

1 reply

K
Kevin_C
September 13, 2022

I know this hasn't been an easy process for you, @Ksr3.

 

I appreciate you checking your merchant account settings to get around the issue. I'm here to help you point in the right direction for support.

 

To address this issue right away, I recommend contacting our Technical Support Team since the Community is a public forum and we'll need to collect some personal information to pull up your account.

 

From there, they'll perform a screen-sharing session to do further investigation and discuss in great detail the reasons why the transactions are posted multiple times. Please click on this article to view their support hours and follow the steps or get their number under the QuickBooks Payments section: Contact Payments Support.

 

I’m adding an article to help with your future tasks. It contains topics that answer common questions about the Payments feature. This resource will guide you on how to check the funding status, fix card reader issues, payments processing, etc: QuickBooks Payments FAQ.

 

You're always welcome to get back to me if you have any other follow-up questions about managing your payment transactions in QuickBooks. I'd be happy to help. Keep safe!

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