Question

QB double dips on payments via ACH

Forum|Forum|2 years ago
March 6, 2024
4 replies
0 views

It's bad enough that QB steals $15 per ACH payment from a client, which adds up to multiples $ of the annual subscription for the whole software. But now, I see a double ACH fee ($30) even though the actual ACH transfer has been 'bundled'. For example, two invoices are paid to us on the same day. ACH transfer combines them into ONE transfer. QB still gets a double ACH fee - 30$.

IF the transfer fee is for the TRANSFER, and there is ONE transfer. Charge me one time. Class action stuff right here, QB legal team.

F you QB greed heads. Stop stealing.

n

QuickBooks Online

J

JamaicaA

Hi there, @fioren.

I understand the importance of accounting for ACH fees correctly. Let me share some information as I route you to the department that handles this situation best.

ACH transfer fees vary on several factors. In your case, the $30 double fee is likely due to how the system processes ACH payments. When you pay multiple invoices on the same day, QuickBooks Online may charge a separate ACH fee for each invoice, even though it's combined into one payment.

To clarify the $30 charges, I recommend contacting our experts. They can review the transaction along with the charges. I'll show you how:

Go to the Help icon and choose Search.
Click the Contact Us button and enter your concern.
Press Continue.

Please note our operating hours in this article to reach us at your convenience: Contact Payments Support. It includes the contact number you can use to call us directly.

Here's your guide to checking the payment rates: Standard Payment Fees & Rates.

You might want to scan these resources to familiarize the costs and possible discounts for QuickBooks Payments:

Let me know how else I can help you with processing payments via ACH. It'll be my pleasure to lend a helping hand. Keep safe!

Rainflurry

@fioren

Consider Bill.com. ACH payments are $0.49/ea. and you can combine as many bills as you want into one payment. I have no affiliation with them, I'm just a happy user.

4

4Gal

@fioren

If you run a B2B company, you can use a 3rd party payment processor to accept ACH for free.

B

bermuda

I just got charged $75 for receiving a payment vis ACH. Seriously, this is illegal.

I am on hold with a 2nd call into QBO.

The previous call the person just hung up.

What kind of company is this?

It is illegal to charge $75 when they say it is "If you choose ACH payments, you'll be levied a 1% fee, with a maximum of $10 per transaction. "

Can someone help me, this is illegal and I cam going to report it to the FCC. They are stealing my money.